[CMI] Cloud Support Engineer
[CMI] Cloud Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Position how youll contribute
We are seeking a Cloud Support Engineer with hands-on experience in Azure cloud environments and a strong focus on incident response automation and continuous this role you will play a key part in driving operational excellence and promoting a culture of accountability and maturity within our cloud support function.
Key Responsibilities
- Incident Management: Lead and coordinate incident response including triage impact assessment and collaboration with engineering teams to resolve issues quickly.
- Root Cause Analysis: Deliver clear and detailed RCA reports following service restoration.
- Process Optimization & Automation: Design and improve testing approaches streamline processes create reporting mechanisms and automate repetitive tasks.
- Documentation: Develop maintain and enhance operational runbooks SOPs and knowledge base articles.
- Cloud Resource Management: Provision and configure Azure resources across multiple environments.
- Monitoring & Reliability: Implement and maintain monitoring logging and alerting tools; ensure Azure infrastructure meets availability performance and reliability standards.
- Operational Support: Assist with deployments patching and disaster recovery procedures.
Qualifications :
Expectations the experience you need
- 4 years in infrastructure delivery cloud operations or site reliability roles with a proven track record of process improvement.
- Technical Skills:
- Hands-on experience with Microsoft Azure.
- Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
- Strong understanding of networking and cloud-native services.
- Soft Skills: Effective communication problem-solving mindset and ability to work in a collaborative environment.
Additional Information :
Our offer professional development personal growth:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
Position at: Software Mind Poland
This role requires candidates to be based in the European Union.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
