HR Operations Analyst (IGT1 Lanka: Billtrust)

About the client: Billtrust 

Billtrust makes it easier for B2B companies to get paid. Weve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40 industries and we lead with double digit market share in many of the industries we serve. We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery secure multi-channel payment enablement and intelligent matching and payment posting. Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department. We innovate by pushing automation into new areas like our supplier-driven payments network automated invoice delivery into AP portals and our automated credit application process. We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks. Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions

About the role:

The HR Operations Analyst plays a critical role in supporting and optimizing the day-to-day operations of the HR function. This role will leverage data systems and process expertise to drive efficiency accuracy and scalability across core HR processes with a strong emphasis on execution continuous improvement and data-driven decision-making.

Role Description

          HR Systems & Data Management

• Ensure integrity of HR data in the HRIS (e.g. Dayforce Workday etc.) by auditing maintaining and updating employee records.
• Support system upgrades testing and implementation of new functionality.
• Build and maintain reports and dashboards to support business needs across HR Finance and leadership teams.
  
  Process Optimization & Compliance
   
• Document and improve existing HR processes identifying automation and efficiency opportunities.
• Maintain process documentation (SOPs workflows job aids) and ensure alignment with policies and compliance requirements.
• Partner with internal audit and compliance teams to support SOX and other audit readiness efforts.
  
  Compensation & People Analytics
   
• Assist with compensation cycle administration data preparation audits and analysis.
• Support HR and Total Rewards leadership in analyzing trends across headcount turnover compensation and employee engagement.
• Collaborate with FP&A to ensure alignment of people data with financial forecasting.
  
  Employee Lifecycle Support
   
• Partner with Talent Payroll and IT to ensure seamless onboarding offboarding and employee changes.
• Monitor service-level agreements (SLAs) for request resolution and identify root causes for delays or inconsistencies.
  
  Key Performance Indicators (KPIs)
   
• HRIS data accuracy (% of records audited with zero errors)
• SLA adherence on employee lifecycle processes (e.g. onboarding offboarding)
• Completion of process documentation and updates (% completed quarterly)
• Delivery of scheduled reports and dashboards on time and error-free
• Reduction in manual touchpoints in HR processes (% of automation implemented)
• Audit readiness metrics (e.g. SOX compliance checkpoints completed)

Qualifications :

Key Responsibilities:

• Bachelors degree in management; Human Resources is preferred
• Any HR chartered qualification is preferred (CIPM or equivalent)
• 24 years of experience in HR Operations People Analytics or HR Systems
• Proficiency in Excel Google Sheets and HRIS systems (Dayforce Workday or similar)
• Experience building reports and dashboards (e.g. using Power BI Tableau Dayforce Insights or similar)
• Strong attention to detail organizational skills and process orientation
• Ability to work with sensitive data and maintain confidentiality
• Working on US shift hours (Eastern)

Preferred Skills and Experience:

• Experience in a fast-paced high-growth SaaS or tech environment
• Familiarity with Jira or ticketing systems for HR request management
• Knowledge of U.S. employment regulations and HR compliance

Remote Work :

No

Employment Type :

Full-time