SAP Support Analyst
SAP Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for an experienced support analyst to
- Provide functional and technical support for SAP EWM troubleshooting incidents service requests and operational issues.
- Analyze recurring problems and propose long-term corrective actions.
- Handle incidents in alignment with ITIL processes ensuring timely resolution and proper documentation.
- Perform root cause analysis for complex issues and provide recommendations for prevention.
- Support change management activities including functional testing validation and coordination of SAP EWM changes.
- Collaborate with 3rd parties SAP Basis and technical teams for system enhancements upgrades and transports.
- Partner with business process owners to understand requirements and propose SAP EWM solutions.
- Identify opportunities to optimize warehouse operations through SAP EWM functionalities.
- Contribute to documentation knowledge base articles and standard operating procedures (SOPs).
Qualifications :
- Minimum 35 years of hands-on experience in SAP EWM (Inbound Outbound Internal Movements RF Yard Labor and/or Automation integration) is a MUST.
- Understanding of SAP ECC/S4 HANA integration points with EWM (MM SD PP TM).
- Familiarity with SAP configuration and debugging for issue resolution.
- Strong understanding of ITIL framework with practical experience in Incident Problem and Change Management.
- ITIL Foundation certification preferred.
- Strong problem-solving abilities with a structured and methodical approach.
- Ability to communicate effectively with technical teams and business stakeholders.
- Experience in writing clear documentation and knowledge base articles.
- Experience in a Tier 2/3 SAP support role within a global organization.
- Ability to work under pressure manage priorities and meet SLAs.
- Ability to engage with stakeholders at all levels including directors
- Ability to work with multifunctional teams and engage with people in other countries
- Highly self-motivated with excellent organisational skills and ability to work independently
Additional Information :
XP Power provides a safe and healthy working environment that is stimulating and collaborative where employees are empowered to make a real difference. We place our people at the heart of everything we do. We understand that if we provide our people with the ultimate experience they will provide the ultimate experience to our customers.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- User Interface
- Business Process
- Test Scripts
- End user
- PP
- Master Data
- Module
- MM
- To-Be
- ABAP
- Technical Specifications
- ERP
- ECC
- Procedures
- Logistics
