Head of Business Operations
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Job Location:
Hoffman Estates, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Atom
is on a mission to reimagine the future of naming. Weve built a powerful domain marketplace and branding platform. But were not here to do more of the samewere building a platform from the ground up powered by AI brand-first thinking and a deep understanding of what founders and domain investors actually need to power their business.
Were looking for aHead of Business Operationsto ensure that our marketplace runs smoothly efficiently and with a relentless focus on customer experience. From product delivery and support to fraud prevention and payouts this is a high-impact cross-functional role that sits at the heart of Atoms day-to-day operations.
What Youll Do
- Oversee Daily Marketplace OperationsLead the execution of core operational functionssupport fulfillment payouts fraud controls and marketplace integrity.
- Manage and Optimize Support SystemsOwn helpdesk tools ticket workflows and customer service processes to ensure quick high-quality resolutions at scale.
- Coordinate Digital Product DeliveryEnsure purchased domains and other products are delivered to customers smoothly reliably and on time.
- Collaborate with Product & EngineeringWork closely with core and growth product teams to identify pain points recommend operational improvements and help roll out new tools or processes.
- Monitor Risk Fraud and ComplianceMaintain systems for fraud detection transaction integrity and account securitybalancing growth with trust and safety.
What Were Looking For
- Experience with selling products or software directly to customers online
- 712 years of experience in operations including 3 years in a senior-level or team lead capacity
- Background in SaaS digital marketplaces or high-volume transactional platforms
- Proven success managing cross-functional opsespecially with product engineering and support
- Excellent judgment in fast-paced high-stakes operational decisions
- Familiarity with tools like Intercom Stripe ClickUp or equivalent systems
- Analytical mindset with comfort in process design automation and continuous improvement
Bonus Points
- Experience managing digital goods fulfillment
- Operational background in high-trust environments with fraud or risk components
- Prior exposure to marketplaces or fintech-style customer operations
Why Join Atom
At Atom we believe operational excellence is a competitive advantage. Were not just building a marketplacewere designing a best-in-class platform that delivers speed trust and a standout customer experience. Youll be joining a team that values systems thinking innovation and hands-on problem-solving. If you thrive in a fast-moving environment and care deeply about getting the details right this is your opportunity to make a lasting impact.
Location:Hoffman Estates IL (Hybrid: 3 days in-office 2 days remote)
Job Type: Full-time
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
