Program Experience & Operations Manager
Program Experience & Operations Manager
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3-4years
4 - 6
1 Vacancy
Job Description
We are an AI coaching and training company helping organizations teams and educators use generative AI tools to improve how they work. Through high-impact offline workshops and guided learning experiences we help participants build practical AI capabilities aligned to their day-to-day workflows.
Were growing and looking for someone who can run the show behind the scenes - coordinating programs managing the learner experience and making sure every workshop is smooth on time and professional.
Requirements
Program Operations
Coordinate offline training workshops - venue booking check-ins attendance materials etc.
Communicate with leads and participants via WhatsApp/email (before and after sessions)
Manage sign-ups payments and session logistics
Create basic trackers (Google Sheets Notion etc.) for participant progress
Learner Experience
Share pre-reads assignments follow-up tests and certificates
Track attendance and submissions
Manage a WhatsApp broadcast group or learner community
Content & Website Coordination
Coordinate with designers videographers and in-house content teams
Help maintain the program website or landing pages
Curate testimonials and feedback from participants
Back-End Support
Collaborate with freelancers and internal team members to run programs end-to-end
Document workflows and processes for repeatability
What We re Looking For
3-6 years experience in training operations L&D coordination edtech or event management
Experience working in offline programs workshops or cohort-based learning preferred
Strong execution skills - someone who gets things done solves problems on the ground and keeps programs running without a hitch
Comfortable using tools like Google Workspace Zoom and willing to learn AI tools
Based in Mumbai and open to working from our office in Andheri West
Bonus: Familiarity with learning design basic SEO or CRM/automation tools
This Role Is Not For You If:
You prefer only content creation or strategy
You are looking for a fully remote role
You need someone else to plan every step for you
Benefits
What You ll Get
Opportunity to build a growing vertical from the ground up
Work directly with the founder and see your work in action every week
Be part of a fast-moving AI education initiative helping teams educators and businesses adapt to the AI era
Willingness to learn and contribute proactively. Good attention to detail and communication skills.
Education
Graduation in any field
Employment Type
Full Time
