store manager oversees a retail stores daily operations including managing staff controlling inventory and handling customer service to drive sales and profitability. Key responsibilities involve hiring training and scheduling employees ensuring the store is well-stocked and organized and meeting sales targets. They also handle customer complaints manage budgets and ensure compliance with health and safety regulations.
Core responsibilities
Staff management: Recruit train supervise and schedule employees. Set performance goals and conduct appraisals.
Sales and profitability: Implement strategies to meet sales targets motivate the sales team and monitor financial performance.
Inventory and merchandising: Manage inventory levels conduct regular stock counts and ensure merchandise is properly displayed and organized.
Customer service: Ensure high levels of customer satisfaction by resolving complaints professionally and setting high service standards for staff.
Operations and compliance: Oversee daily operations manage store budgets and ensure the store complies with all company policies health and safety regulations and security protocols.
Reporting: Analyze sales data and prepare reports on performance trends and other key metrics for upper management.
Key skills
Excellent communication and interpersonal skills
Leadership and team management abilities
Strong organizational skills
Customer service orientation
Problem-solving and decision-making abilities
Knowledge of retail management software and financial procedures
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions conferences and meetings. reviewing sales performance. negotiating contracts and packages.