NDLSFO Regional Supervisor (East)
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Job Location:
Monthly Salary:
Posted on:
22-08-2025
Vacancies:
1 Vacancy
Job Summary
Reporting to the Operations Manager the successful candidate will be responsible for the following key activities:
- Supervise and support NDLSFO staff across a defined network of Centres
- Coordinate rosters and staffing to meet operational requirements and SLA targets
- Lead recruitment and play an active role in onboarding mentoring and training
- Ensure accurate and timely submission of training documentation to Operations
- Develop and maintain training materials aligned with current procedures
- Conduct both planned and unplanned Centre visits to foster communication and oversight
- Perform audits for compliance on identity/document validation and business rules
- Ensure Centres are effectively utilising Front Office Solutions and Dual Screen Technology
- Analyse and report on productivity daily/weekly metrics and staff performance
- Conduct performance reviews and implement staff development plans
- Monitor weekly Error Reports providing coaching and feedback to staff
- Collaborate with HR on employee relations attending relevant meetings when needed
- Identify and implement improvements to processes or service delivery
- Assist in payroll preparation ensuring accurate time and attendance records
- Approve and update staff leave expenses and clock card entries
- Manage stock/inventory to avoid disruption to Centre operations
- Ensure all Verification Officers meet quality compliance and service standards
- Uphold strict Data Protection and Record Management practices
- Investigate customer complaints and assist with drafting responses within deadlines
- Support senior management in aligning front-office teams with business strategy
- Motivate and lead teams to achieve KPIs SLAs and a high standard of customer service
- Collaborate with peers and management to implement productivity and performance goals
Please note: This list is not exhaustive additional duties may be assigned as needed.
Qualifications :
The ideal candidate should demonstrate the following experience and attributes:
- Energetic proactive and results-driven professional with a background in Operations or Service Delivery
- Proven experience in team supervision and client-facing roles
- Strong ability to meet challenging KPIs while managing internal and external expectations
- Skilled in time management prioritisation and decision-making under pressure
- Excellent communication documentation and interpersonal skills
- Strong customer service orientation and problem-solving mindset
- Flexible dependable and adaptable to changing operational needs
- Meticulous attention to detail and strong organisational abilities
- Advanced PC literacy with proficiency in MS Office applications
Additional Information :
Why join SGS Heres what we offer:
- Comprehensive training programme to set you up for success
- Full access to our SGS Campus onboarding and learning platform
- Employee Referral Incentive Scheme
- Ongoing mentoring and career development support
- Clear progression opportunities across the SGS network
- Tax Saver Travel Tickets Rail Bus and Luas
- Cycle to Work Scheme
- Access to the Employee Assistance Programme via Spectrum Life
- Digital Wellness Platform and Rewards Hub
- Pension scheme after probation
- 22 Days Annual Leave (pro-rata)
Ready to take the next step in your career with a global leader
Apply now and be part of a team that makes a real impact every day.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Sales Experience
- Nursing Home Experience
- Management Experience
- Profit & Loss
- Workers' Compensation Law
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Memory Care
- Public Speaking
- Supervising Experience
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
