German-Speaking Customer Support Advisor
German-Speaking Customer Support Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you passionate about entertainment technology and customer service
Join our multicultural team in Lisbon and support users of one of the worlds most popular video streaming platforms.
You will be part of a dynamic international environment where youll provide outstanding multi-channel support and help users enjoy a seamless streaming experience.
Your Responsibilities
- Handle customer queries via phone email and chat with professionalism and empathy.
- Identify problems troubleshoot issues and provide accurate solutions.
- Document actions taken categorize cases and escalate complex issues when necessary.
- Provide technical and general support for paid products and services.
- Collaborate with the team to improve processes and customer satisfaction.
Requirements
-
Native-level German (written and spoken).
-
Fluent English for internal communication.
- Minimum 12 months of customer service experience (B2C or B2B preferably in a contact center).
-
Strong communication problem-solving and multitasking skills.
- Ability to empathize and manage customer emotions with professionalism.
- Flexibility to work in rotating shifts including evenings weekends and holidays.
- Organized detail-oriented and eager to learn in a fast-changing environment.
-
Valid legal work permit for Portugal (mandatory).
-
On-site position in Lisbon (no remote option).
What We Offer
-
Competitive salary package.
- Relocation support for international candidates (flight & temporary accommodation).
-
Paid training and continuous career development opportunities.
-
A pleasant inspiring and multicultural working atmosphere.
-
Opportunity to grow in a global and expanding company.
Start Date: 15 September 2025
Location: Lisbon Portugal (On-site only)
Ready to take the next step Apply today and become part of an international team supporting one of the most loved streaming services worldwide!
Employment Type
Full Time
