Customer Support & Administrative Assistant

Manila - Philippines

Hourly Salary: 4 - 4

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule: Monday Friday 8:00 AM to 5:00 PM EST (includes 1-hour unpaid break)

Total Weekly Hours: 40 Hours

Our client is looking for a reliable and detail-oriented Customer Support & Administrative Assistant to join a growing property management and service operations team. This role is the central hub for customer communication order tracking and workflow coordination. You ll work directly with the business owner and bookkeeper to ensure seamless client service accurate record-keeping and smooth back-office operations.

Responsibilities

Answer incoming calls and manage customer inquiries with professionalism and care
Monitor track and follow up on orders throughout the service delivery process
Update and maintain accurate customer records within multiple CRM systems
Coordinate scheduling of repairs and maintenance with clients and field service teams
Handle back-and-forth communication with clients on service requests and updates
Collaborate with the bookkeeper to facilitate estimates and invoicing
Serve as the central point of contact to streamline workflow and reduce bottlenecks
Manage multiple customer relationship management (CRM) systems effectively

Scope

Remote work arrangement with company-provided CRM and phone tools
Direct reporting line to the business owner
Long-term role with potential to grow responsibilities as the company expands

Requirements

Excellent English communication skills (verbal and written)
Proven customer service experience preferably with U.S.-based clients
Strong organizational and administrative abilities
Proficiency with computers and ability to learn new platforms quickly
Experience managing multiple CRM systems and databases
Industry experience in property management or facilities maintenance preferred
Ability to multitask prioritize and work effectively in a fast-paced environment
Professional phone presence with a customer-first mindset

Independent Contractor Perks

Permanent work-from-home arrangement
Immediate hiring

ZR26676JOB

Excellent English communication skills (verbal and written) Proven customer service experience, preferably with U.S.-based clients Strong organizational and administrative abilities Proficiency with computers and ability to learn new platforms quickly Experience managing multiple CRM systems and databases Industry experience in property management or facilities maintenance preferred Ability to multitask, prioritize, and work effectively in a fast-paced environment Professional phone presence with a customer-first mindset

Education

N/A

This is a remote position. Schedule: Monday Friday 8:00 AM to 5:00 PM EST (includes 1-hour unpaid break) Total Weekly Hours: 40 Hours Our client is looking for a reliable and detail-oriented Customer Support & Administrative Assistant to join a growing property management and servic...