Customer Support & Administrative Assistant
Customer Support & Administrative Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is a remote position.
Responsibilities
Answer incoming calls and manage customer inquiries with professionalism and care
Monitor track and follow up on orders throughout the service delivery process
Update and maintain accurate customer records within multiple CRM systems
Coordinate scheduling of repairs and maintenance with clients and field service teams
Handle back-and-forth communication with clients on service requests and updates
Collaborate with the bookkeeper to facilitate estimates and invoicing
Serve as the central point of contact to streamline workflow and reduce bottlenecks
Manage multiple customer relationship management (CRM) systems effectively
Scope
Remote work arrangement with company-provided CRM and phone tools
Direct reporting line to the business owner
Long-term role with potential to grow responsibilities as the company expands
Requirements
Excellent English communication skills (verbal and written)
Proven customer service experience preferably with U.S.-based clients
Strong organizational and administrative abilities
Proficiency with computers and ability to learn new platforms quickly
Experience managing multiple CRM systems and databases
Industry experience in property management or facilities maintenance preferred
Ability to multitask prioritize and work effectively in a fast-paced environment
Professional phone presence with a customer-first mindset
Independent Contractor Perks
Permanent work-from-home arrangement
Immediate hiring
Excellent English communication skills (verbal and written) Proven customer service experience, preferably with U.S.-based clients Strong organizational and administrative abilities Proficiency with computers and ability to learn new platforms quickly Experience managing multiple CRM systems and databases Industry experience in property management or facilities maintenance preferred Ability to multitask, prioritize, and work effectively in a fast-paced environment Professional phone presence with a customer-first mindset
Education
N/A
Employment Type
Full Time
