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Position Summary:
Florida Atlantic University is seeking a Coordinator of Contracts and Assignments. - Boca Raton FL.
The Coordinator of Contracts and Assignments reports to the Assistant Director of Contracts and Assignments Operations and is responsible for coordinating activities related to the housing assignments of new residential students and special populations on the Boca Raton and Jupiter campuses. The Coordinator creates increased efficiency and improves operations for students and staff in Housing and Residential Education.
Summary of responsibilities:
Process assignments appeals cancellations and assignment change requests for West Campus (first-year housing) graduate student housing and Jupiter Wilkes Honors College.
Collaborate with the Assistant Director to serve as a point of contact for housing renewals and room self-selection
Serve as the main point of contact to track and process Wilkes Honors College housing exemptions
Process housing applications and assignments for special populations
Serve as the primary contact for internship and guest housing. Verify billing and payment receipt.
Provide customer service support for the Central Housing and Residential Education Office. Respond to phone calls and in-person queries professionally efficiently and in a courteous and approachable manner.
Assist students prospective students and family members in solving problems connecting with resources and addressing concerns. Respond to issues and concerns with sensitivity empathy and care.
Provide information about housing policies procedures and availability.
Keep records of customer interactions and transactionsrecord details of inquiries comments and complaints.
Serve as the backup to the Office Manager Specialist as it relates to answering phones and assisting with in-person inquiries as needed.
Ensure confidentiality and accuracy of all student and housing information.
Maintain data integrity of student housing information in StarRez and other confidential data systems.
Assist with processing the unclaimed mail process at the end of each semester in partnership with the mail vendor.
Assist with Admissions and other University events as needed.
Participate in training and development opportunities to stay current with procedures and policies within Housing and Residential Education and Florida Atlantic.
Attend and participate in staff meetings.
Takes an active interest in identifying and participating in their professional development opportunities during business hours.
Serve as essential personnel.
Perform other job-related duties as assigned.
FAU Benefits and Perks
If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (at Presidents discretion).
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).
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The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Qualifications:
A masters degree from an accredited institution in an appropriate area of specialization; or a bachelors degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.Salary:
$44000 per year.College or Department:
Division of Student Affairs: University HousingLocation:
Boca RatonWork Days and Hours:
Monday - Friday 8am - 5pm. Some nights and weekends.Application Deadline:
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:Required Experience:
IC
Full-Time