People Services Center Analyst
People Services Center Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.
The Role
You use and apply general concepts and practices related to People Services. You have a knowledgeable technical understanding of People Services concepts.
What Youll Do
Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers culture and aspirations
Focus on Benefits and Payroll processes with high attention to detail and 100% accuracy in all deliverables
Acts as a reliable responsive point of contact for employees and otherBenefits and Payroll stakeholders while maintaining effective communications and follow-through
Responsible for query resolution by utilizing tools desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution including logging and documenting all inquiries into the case management tool
Responsible for monitoring tasks before due date to avoid delays in the process
Adheres to established regulations processes procedures plans and systems
Prepares daily required reports to monitor priorities for the day
Maintain and update process documents/ desktop procedures
Ensures high-quality standards for all activities initiatives and tasks
Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
Maintains confidentiality of department and employee information according to established practice
Knows understands incorporates and demonstrates the vision and values of General Motors in behaviors practices and decisions
Responsible for query resolution by utilizing tools desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution including logging and documenting all inquiries into the case management tool
Responsible for monitoring tasks before due date to avoid delays in the process
Adheres to established regulations processes procedures plans and systems
Prepares daily required reports to monitor priorities for the day
Maintain and update process documents/ desktop procedures
Ensures high-quality standards for all activities initiatives and tasks
Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
Maintains confidentiality of department and employee information according to established practice
Knows understands incorporates and demonstrates the vision and values of General Motors in behaviors practices and decisions
Additional Job Description
Your Skills & Abilities (Required Qualifications)
Can read - write English fluently
Good communication skills
Ability to handle multiple tasks meet established deadlines and with composure work in a face paced work environment
The role requires attention to detail using judgment data analysis experience knowledge and independent thinking abilities
Willingness working in fast-moving dynamic working environment
Ability to organize and prioritize workload
Can manage stressful situations without affecting work and relationship with Lead/ Colleagues
Amenable working on night shift
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience taking in calls in a BPO/ RPO/ Shared Services set up
Experience with customer support: customer interactions addressing escalations
Experience working in HR or Recruitment is a plus
Experience working with HRBP Hiring Managers and Recruiters is a plus
Willingness to be cross trained to different departments
Good quantitative and analytical skills
Creative problem-solving skills
Strong collaboration and teamwork skills
Duties responsibilities and activities may change at any time with or without notice
About GM
Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Required Experience:
IC
Employment Type
Full-Time
