Primary Details

Time Type: Full time

Worker Type: Employee

This role sits at an intersection between the People Function COO Leadership Team and the GSSC Leadership Team focused on driving high quality global delivery of People Services in line with the Global People Function Service Delivery Model.
Responsible for ensuring quality operational and administrative HR services are provided to all QBE regions. Key partner across the global People Operations team to ensure high equality employee experience with a customer centric mindset. Actively lead the global HR Delivery team ensuring a continuous improvement customer-centric mindset is adopted at all times.

Responsibilities:

Lead the Global People Services teams ensure the right capability processes systems and governance are in place to deliver high quality services

Ensure information flows and resources pools are optimized and globally consistent to increase automation and efficiencies.

Build strong relationships across the Global People Leadership Team to ensure People Services are delivered in line with Global and Regional strategic plans and continuous improvement and innovation in service delivery aligns to the broader strategic plan.

Drive continuous improvement within existing capability areas and work across the Global People Function to transition new capabilities into the GSSC in line with the functional strategy

Work across the GSSC Leadership Team to bring best in class thinking from the rest of the GSSC and apply it to People Services

Connect the GSSC Leadership Team with the strategic priorities of the Global People Function and the impact to People Services

Partnering with Divisional HR teams to ensure in-scope people services are delivered to agreed SLAs and standards
Leverage best practices and drive process synergies and standardization across and between regional locations being supported.

Lead motivate and develop team members

Work Experience:

Necessary Work Experience includes:

10 years relevant experience

Preferred Work Experience includes:

Extensive operational experience through build stabilise and grow phases within a captive delivery centre servicing diverse county base including a strong mix of leadership change management analytic and outsourcing technical experience
Significant experience in managing large teams and complex/diverse accounts
Significant experience in partnering with and influencing Divisional internal customers
Ability to influence upwards and drive continuous improvement and innovation whilst balancing demands of BAU

Qualifications:

Necessary Qualifications include:

Strong stakeholder management and influencing skills

Excellent presentation verbal and written communication skills
Strong people leadership
High level problem solving skills
Excellent digital understanding and mindset
Adept at developing and implementing performance metrics
Demonstrated excellence in driving service performance measurement governance and end-to-end customer outcomes
Demonstrated skill in transition management (offshoring and outsourcing)
Ability to contribute to the long term talent pipeline of the hub
With the following mindset: curious customer-centric continuous improvement partnership-led change-agile End-to-End thinker and innovator

Preferred Qualifications include:

Substantial operational management knowledge ideally gained in HR or internal shared services environment
Knowledge of HR practices
Comprehensive knowledge of performance metrics utilization

Preferred Education:

Bachelors Degree or equivalent combination of education and work experience

Preferred Education Specifics:

Masters Degree a plus

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Business Management Coaching for success Collaboration Tools Critical Thinking Influencing Intentional collaboration Managing performance Navigating ambiguity Operational Risks Operations Management Process Improvements Self Motivation Sound Judgment Stakeholder Management Strategic Management

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.