Senior Manager, People Services

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

HR Shared Services Manager (People Services Manager)

Join our dynamic People team in a high-impact role where youll drive operational excellence and build scalable processes that enhance both efficiency and the employee experience.

As theHR Shared Services Manager you will:

• Lead tier 2 people service activities across the full employee lifecyclefrom onboarding to offboarding.
• Ensure seamless execution of HR processes.
• Build efficient systems that support employee engagement and compliance.
• Thrive in a fast-paced environment where attention to detail and ownership are key.

Youll also provide strategic HR support and guidance working closely with department leaders and teammates to deliver solutions aligned with business goals.

Key Responsibilities

Drive Operational Excellence

• Lead and mentor a team of People Service Specialists across the Americas.
• Oversee day-to-day operations in a multi-tier service model.
• Track and analyze HR metrics to identify improvement opportunities.
• Ensure high-quality efficient service delivery.
• Resolve operational issues through root cause analysis.
• Build team capabilities and ensure alignment with HR policies and training needs.
• Manage escalations from customers and stakeholders.

Ensure Compliance

• Stay current on HR regulations.
• Ensure HR practices align with company policies and standard operating procedures.

Innovate and Optimize

• Lead and support HR initiatives to improve operations and employee experience.
• Optimize HR tech solutions like Workday HCM and Workday Help.
• Promote manager and employee self-service through streamlined processes.

Lead with Impact

• Build strong relationships with employees managers and stakeholders.
• Drive employee engagement and customer satisfaction with clear action plans.
• Coach and develop team members.

Drive Change

• Collaborate with leaders to define and implement change initiatives.
• Develop communication training and stakeholder engagement plans.

Influence and Communicate

• Use emotional intelligence and interpersonal skills to influence decisions.
• Present data and insights to support initiatives.
• Build stakeholder commitment and drive organizational change.

Qualifications

• Bachelors degree in Human Resources Business Administration or related field.
• 10 years of HR management experience preferably in a shared services environment.
• 5 years in a managerial role.
• Proven experience driving Key Performance Indicators.
• Strong knowledge of HR policies procedures and best practices.
• Experience with ERP/cloud-based HR systems (Workday preferred).
• Global or regional HR project experience.
• Fluency in English required; Spanish preferred.

Key Competencies

• Creative thinking and innovation
• Clear and effective communication
• Problem-solving and decision-making
• Courage to address difficult issues
• Strong relationship-building
• Collaboration and teamwork
• Customer-first mindset
• Tech-savvy and quick learner
• Results-driven and goal-oriented
• Cultural awareness and global mindset
• Strategic thinking and execution
• Motivates others to perform at their best

#LI-Hybrid

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.