Managed Services - Cyber - Cybersecurity Inquiry & Response Analyst - Associate - Operate
Managed Services - Cyber - Cybersecurity Inquiry & Response Analyst - Associate - Operate
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Job Description
Industry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities develop secure systems and provide proactive solutions to safeguard sensitive data.In cybersecurity incident management at PwC you will focus on effectively responding to and mitigating cyber threats maintaining the security of client systems and data. You will be responsible for identifying analysing and resolving security incidents to minimise potential damage and protect against future attacks.
Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Cybersecurity Inquiry & Response Analyst Job Description
Associate Qualifications:
- 13 years of experience in a cybersecurity compliance IT audit or GRC support role.
- Understanding of cybersecurity principles and frameworks (e.g. NIST CSF ISO 27001 SOC 2 HIPAA).
- Experience in cybersecurity operations and vulnerability management.
- Experience with ITSM workflow escalation and case tracking expertise (e.g. ServiceNow Jira).
- Proficient in documentation reporting and technical writing (including SOP/manual development).
- Interpreting vulnerability scan tools and reports.
Senior Associate Qualifications:
- 4-6 years of experience in a cybersecurity compliance IT audit or GRC support role.
- Understanding of cybersecurity principles and frameworks (e.g. NIST CSF ISO 27001 SOC 2 HIPAA).
- Experience in cybersecurity operations and vulnerability management.
- Experience with ITSM workflow escalation and case tracking expertise (e.g. ServiceNow Jira).
- Proficient in documentation reporting and technical writing (including SOP/manual development).
- Interpreting vulnerability scan tools and reports.
Key Responsibilities:
- Manage intake triage routing and follow-up of customer security and privacy inquiries via the case management system.
- Input and maintain structured assessment records (product- and enterprise-level) into the ticketing system.
- Perform initial quality and completeness checks on inquiry submissions.
- Review AI-generated response drafts against established assessment inventories and knowledge sources.
- Validate and refine final responses based on cross-referencing with historical records and content libraries.
- Escalate unresolved or unclear inquiries to relevant GE Healthcare application product or compliance teams.
- Contribute to and maintain standardized response templates reusable content and AI training inputs.
- Maintain up-to-date technical documentation assessment catalogs and response inventories.
- Document and refine operational procedures SOPs and internal playbooks to support scalable inquiry handling.
- Generate and distribute weekly/monthly performance and KPI reports including volume trends and turnaround times.
- Support a flexible-shift operating model to provide global time zone coverage across 120 active assessments daily.
- Participate in continuous improvement efforts feedback loops and AI content enhancement cycles.
Travel Requirements
Not SpecifiedJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
