Property Communications Specialist (Real-Estate) - 14226
Property Communications Specialist (Real-Estate) - 14226
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Salary Not Disclosed
1 Vacancy
Job Description
Position: Property Communications Specialist
Working Hours: Full-Time Mon - Fri 8:00 am - 5:00 pm EDT - weekend coverage -flexible 4 hrs
Salary: USD 800 per month (depending on exp and clients final offer)
Bonus Opportunity: Potential $100 bonus
Search: Philippines
About the Role:
Primary voice and first point of contact for our tenants and prospects. This role is essential for managing inbound communications quickly resolving basic inquiries and ensuring continuous support including during weekend hours. Youll play a vital part in maintaining high tenant satisfaction and efficient information flow.
Role Responsibilities:
- Inquiry Management & Routing: Manage all incoming tenant communications via text calls (serving as the first forward on the company phone) and email.
- Accurately route inquiries to the appropriate team member (e.g. maintenance requests to the Remote Property Operations Coordinator urgent on-site issues to the Property Manager leasing inquiries to the Marketing Associate).
- Inquiry Resolution: Answer basic tenant and prospect questions and resolve basic concerns efficiently.
- Tenant Communications: Send out seasonal tenant-wide announcements and reminders (e.g. seasonal maintenance).
- Weekend Hours Coverage: Ensure continuous communication support during weekend hours.
- Assistance & Special Projects: Assist with various special projects including driving incentives for positive Google Reviews creating infographics and posters supporting online presence eCorts and data organization.
Requirements:
- Has at least 1-2 years of experience
- Proficiency in Property Management Software e.g. AppFolio (A Plus)
- Proficiency in Microsoft Office Suite and familiarity with Canva ChatGPT Agent/Gemini RoomUnity PM and other AI tools would be a great plus
- Proven ability to manage high volumes of incoming communications.
- Excellent written and verbal communication skills.
- Strong customer service orientation.
- Highly organized and detail-oriented.
- Ability to work independently and effectively in a remote environment.
- Flexibility to cover weekend hours.
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
