Human Resources Business Partner

About PalmPay
PalmPay is a pan-African FinTech company currently operating in Nigeria Ghana Kenya Uganda and Tanzania with plans for further expansion across the continent. We are transforming the payments experience in Africa by making it seamless secure and accessible for everyone to transfer money pay bills and shop online.
As we scale we are looking to hire top talent to drive our growth and deliver value to our users across diverse markets.

Role Overview
We are seeking a strategic and experienced Human Resources Business Partner (HRBP) to join our dynamic HR team. The successful candidate will serve as a trusted advisor to business leaders supporting key departments within the organization and driving people-related initiatives that enhance performance foster a high-performance culture and align with PalmPays growth objectives.
This role requires strong stakeholder engagement capabilities a solid background in performance management and hands-on experience in talent development employee relations and organizational effectiveness.

Key Responsibilities
Stakeholder Engagement

• Act as a strategic partner to business leaders offering guidance on people-related matters including workforce planning team effectiveness succession planning and leadership development.
• Foster strong relationships with internal stakeholders across all levels to support the business in achieving its goals.
• Collaborate with senior leadership to align HR strategies with business priorities and proactively influence organizational change initiatives.

• Design and implement end-to-end talent management strategies including recruitment support onboarding career development succession planning and retention programs.
• Identify and assess training needs working with L&D to coordinate learning interventions that close capability gaps and drive business results.
• Champion diversity equity and inclusion initiatives across teams and locations.

• Lead the performance management cycle by coordinating goal-setting mid-year and end-year performance reviews.
• Coach managers and employees to adopt a feedback-driven results-oriented performance culture.
• Analyze performance data to identify trends and recommend interventions for improvement.

• Provide expert support and guidance on complex employee relations matters ensuring fairness compliance and alignment with PalmPays values.
• Ensure adherence to labor laws and regulatory requirements across different locations.
• Support payroll processing HR reporting and ensure data accuracy on the HRIS.

• Utilize HR data and metrics to provide actionable insights that inform people strategies and decision-making.
• Track and report HR KPIs and workforce analytics to guide business improvement.

• Bachelors degree in Human Resources Business Administration or related discipline.
• Minimum of 4 years progressive HR experience with at least 2 years in an HRBP or HR Generalist role.
• Professional HR certification (e.g. CIPM SHRM PHR) is highly desirable.
• Proven experience working with large distributed teams across multiple locations.
• Prior experience in a high-growth fast-paced environment ideally in tech fintech or a similar sector.

• Proficiency in Microsoft Excel Google Sheets and other Microsoft Office and relevant work tools.
• Experience with HRIS systems and digital tools for performance payroll and data visualization.
• Strong understanding of Nigerian labor laws; knowledge of employment practices in other African countries is an added advantage.

• Strong stakeholder management and interpersonal skills.
• Excellent analytical problem-solving and decision-making abilities.
• Sound judgment in handling sensitive employee issues and confidential information.
• Demonstrated ability to manage multiple priorities and drive strategic HR projects.
• Excellent communication and presentation skills.
• Strong leadership and coaching capability.

• Be part of a mission-driven company that is changing lives across Africa through financial inclusion.
• Work in a fast-paced high-impact and multicultural environment.
• Competitive compensation growth opportunities and access to cutting-edge HR practices.