Merchant Operations Coordinator (Open to work night shift)
Merchant Operations Coordinator (Open to work night shift)
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Salary Not Disclosed
1 Vacancy
Job Description
Your Adventure Ahead
- Execute commercial rates setup and other operational tasks based on a set of SOPs reliably and accurately within SLAs
- Understand merchant specific requirements and conduct checks accordingly
- Monitor issues and conduct daily quality control tasks
- Provide support for markets with accuracy and promptness to meet SLAs
- Properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution
- Support testing and QAs for new operations processes
Essentials to Succeed
- 1-3 years experience in an Operations / technical support/ customer service role. Experience in e-commerce industry is an added advantage.
- Maintain a thorough understanding of the latest SOPs and any updates or revisions
- Strong attention to detail and Initiatives to clarify and understand changes and deviations of processes
- Good communication skills with a strong customer focus
- Basic analytical and troubleshooting skills. Able to use dashboards/ MS Excel/ Gsheets functions for basic data processing and analysis
- Enable 24/7 support with a minimum 30% availability on shift schedules at Out-of-Office Hours
- Demonstrated use of Generative AI tools (e.g. ChatGPT Cursor) to develop new or improve workflows enhance productivity and drive efficiency at scale.
Required Experience:
IC
Employment Type
Full-Time
