Assistant Director, HR Operations
Assistant Director, HR Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Role Overview
As Associate Director of HR Operations you will play a pivotal role in shaping and executing HR operational strategies across our Value Creation Center sites. You will be responsible for driving excellence in HR service delivery ensuring compliance and enabling scalable solutions that support rapid growth and transformation. This role demands a dynamic leader who thrives in ambiguity adapts quickly and inspires cross-functional collaboration.
Key Responsibilities
Lead HR operations across PSA PTSI and PTLS sites ensuring consistent high-quality service delivery with site HR Operations teams
Oversee payroll benefit administration compliance and employee data management and HRIS optimization.
Streamline HR Operations Processes to improve efficiency scalability and employee experience
Ensure HR services are delivered with accuracy timeliness and alignment with company policies.
Partner with site HR to align HR operations with business needs to support onboarding and employee lifecycle processes.
Partner with the Director of HR Operations to implement strategic initiatives that enhance operational efficiency and employee experience.
Provide inputs into the design and execution of a best-in-class HR Service Delivery Model ensuring high quality support for employees and stakeholders.
Develop and monitor KPIs/Metric to assess HR Services effectiveness and implement improvement
Drive digital transformation initiatives (e.g HR automation self-service tools) to enhance service delivery.
Champion process excellence by identifying opportunities for automation simplification and standardization.
Resolve complex HR operational issues and escalate as needed while maintaining compliance.
Navigate complex and evolving environments with agility providing clear direction and support to teams.
Foster a culture of continuous improvement and innovation in HR operations.
Mentor and develop the HR operations team promoting professional growth and operational excellence.
Qualifications & Experience
Proven experience in HR operations leadership preferably in a regional or multi-site capacity.
Strong understanding of HR systems compliance and service delivery models.
Demonstrated ability to lead through ambiguity and scale operations in fast-paced environments.
Excellent stakeholder management and communication skills.
Experience in process improvement methodologies (e.g. Lean Six Sigma) is a plus.
What Were Looking For
We seek a dynamic and resilient leader who is comfortable navigating uncertainty and driving clarity. You should be energized by the challenge of building scalable HR operations in rapidly growing sites and passionate about delivering exceptional employee experiences.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Director
Employment Type
Full-Time
