Sr Endpoint Engineer
Sr Endpoint Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
A career in Information Technology within Internal Firm Services will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC developing and enhancing internal applications and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.This role is a within the Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile MAC Windows and VDIs to PwC staff.
This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes.
Responsabilities:
Resolving escalated support tickets and managing the queue in ServiceNow
Evaluating the documentation provided by design teams and ensuring the Operations team delivers the change successfully. This involves QA of solution and change.
Documenting operational processes and creation of KB articles
Skills:
At least two years experience in supporting Windows devices in an enterprise environment
Microsoft Intune (essential)
VMWare Workspace ONE (desirable)
Excellent written and verbal communication ability in English
Proven track record of resolving problems and designing/analyzing technical solutions
Degree (e.g. BA BSc) or equivalent experience (desirable)
Strong problem-solving and analytical skills
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Microsoft Intune VMware Windows as a Service Windows Deployment Services (WDS)Optional Skills
Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
