Site Payments Associate II

Location/Division Specific Information

Our hard-working teams combine and deliver centralized support and solutions for the clinical trials collaborating to improve processes cycle and flexibility. We partner with our sites businesses and colleagues around the world to decrease startup timelines and go above and beyond.
This role is part of the global Site Payments Team which is dedicated to the processing of the Investigator Payments. As a Site Payment Associate you will be taking care of one of the most complicated periods of the life cycle of a clinical trial which is crucial part of our business operations and is a vital function within the Global Centralized Solutions group. By joining our diverse and dynamic team of professionals you will have the opportunity to support key projects and gain insight on how the payment processes is performed within the clinical trial business.

Discover Impactful Work:

Provides administrative support to the department in areas related to the processing of payments to investigative sites. Responsibilities include tracking and managing invoices throughout the process creating reports on status of the invoices KPIs and metrics creating and maintaining trackers and assisting with workflow initiation

A day in the Life:

Processing of investigator payments with strict adherence to contractual guidelines country regulations and procedures. Overall responsibility to drive the payment generation process includes but are not limited to:

• Compiles data from multiple sources to generate payments to sites in accordance with procedural documents and site contracts.

• Ensures adherence to country-specific regulations which affect and impact ability to pay

• Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.

• Builds and manages relationships with study sites and interface on occasion with clients for payment-specific issues.

• Responds to study-related escalations and resolves payment-related findings. Escalates project risks appropriately.

• Trains study teams on site payment processes including setting expectations around site payments requirements and deliverables.

• May process investigator payments in middleware and financial system; manage refunds credit notes late payment fees pre-payments or investigator meeting reimbursements.

• May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; manage and maintain investigator funds tracker for studies transitioned to site payments.

Education
Bachelors degree preferred

Experience
Previous experience that provides the knowledge skills and abilities to perform the job (comparable to 0 to 2 years).

Knowledge Skills Abilities
Proficiency in English (verbal and written)
Strong written & verbal communication skills; conflict resolution skills
Good organizational skills and strong attention to detail
Capable of balancing multiple timeline critical tasks efficiently and effectively
Flexible and able to prioritize workload to meet changing project needs
Good digital literacy proficient in MS Word and Excel preferred experience using PPDs CTMS EDC or financial systems
Capable of working independently and as a team member