UX Researcher
UX Researcher
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1 Vacancy
Job Description
UX Researcher
Amsterdam Rotterdam hybrid
This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Lufthansa Inter Milan Tikkie and Thuisbezorgd.
JOB PURPOSE
As a User Researcher you help product teams make confident customer-centered decisions by uncovering real user needs motivations behaviors and opportunities. You combine strategic thinking with hands-on research to explore problem spaces test hypotheses and turn insights into action.
In this role youll work at the core of one of our key client teams shaping how research contributes to the development of digital products and services. From exploring the adoption of AI technologies to enabling journey-driven product thinking youll bring clarity to complexity and structure to uncertainty.
Youll design and conduct studies synthesize results and make insights accessible and actionable for product managers designers and other stakeholders. But youll also help evolve the research practice itself by refining methods improving tooling and championing user needs across the team. And youll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer.
KEY RESPONSIBILITIES
- Plan and conduct user research from exploratory discovery work to usability tests and concept validations
- Frame research questions and help teams explore problem spaces before jumping into solutions
- Analyse results document insights and share them in ways that support product and design decisions
- Work closely with designers product managers and developers in a cross-functional team environment
- Support the development of research standards and ways of working that scale across teams and topics
- Bring inspiration and structure to the research process through methods tools and best practices
- Advocate for a journey-driven evidence-based approach to product development
- Stay curious: continuously evolve your methods and contribute to the research culture across the team
WHAT WE ARE LOOKING FOR
- Several years of experience in user research ideally at an agency and in agile product-focused environments
- Strong skills in running and analysing studies from usability tests to interviews and concept validations
- A talent for making research results easy to understand and act on for designers product managers and stakeholders
- You stay up to date with emerging tools methods and technologies and enjoy bringing fresh perspectives into the team
- Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work
- Confidence in facilitating sessions speaking with users and contributing to product strategy
- A proactive mindset: you bring structure keep pushing your practice forward and enjoy working hands-on
- Youre fluent in German and comfortable working in English
WE OFFER
- A flexible hybrid working policy (2-3 days from the office depending on location) and the opportunity to work from abroad for 13 weeks a year.
- 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
- DEPT/YOU Learning Menu and DEPT/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
- Stay happy and healthy with a contribution to your health through the OpenUp platform gym and wellness discounts and healthy lunches at the office.
- Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
- A reputation for doing good. DEPT has been a Certified B Corp since 2021 has been named a Great Place To Work since 2022 in the Netherlands and named Agency of the Year at both The Lovies and The Webby Awards.
- Awesome clients. Whether big small local or global at DEPT youll get the opportunity to work with all of them. And we celebrate all of our successes together!
You can discover even more employee benefits here.
WHO ARE WE
We are pioneers at heart. What does that mean We are always looking forward thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency with a deep skillset in tech and marketing. Thats why we hire curious self-driven talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning that with people across 30 countries were big enough to provide you with the best tools global opportunities and benefits that help you thrive. While acting small by investing in you your growth your team and giving you the autonomy to solve our clients problems no matter where you are in the world.
DIVERSITY EQUITY & INCLUSION
At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.
Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity equity and inclusion Check out our effortshere.
Employment Type
Full Time
