Customer Support Engineer
Customer Support Engineer
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Job Description
Responsibilities
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Customer interface : daily machine status PM status machine time P/T in/out communication with customer.
- Perform administrative and coordination duties including pass-downs work orders field service reports system problem reports and monthly reports.
- Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
- Handling tool/parts for service actions with high quality
- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
- Can work flexibly can accept overtime working - Have initiative to communicate with colleagues and learn from them
- Can accept manager/leaders flexible arrangement based on company business needs
Requirements
- Bachelor degree in an engineering field or equivalent experience mechanical aptitude and knowledge of pneumatics hydraulics electronics semiconductor processes relevant software and related.
- Knowledge of safety procedures required.
- Sufficient oral and written English level
- Good communication skill - Good cooperation with team members
- Flexibility for OT working in holidays.
- Strong ownership and commitment level.
- Active in learning eager to dig into technical detail
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This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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Employment Type
Full Time
