Gateway Support Specialist
Gateway Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
WHAT WE OFFER
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
- 15000 PHP Signing Bonus
POSITION OVERVIEW
The core mission of the Gateway Support Specialist is to support our client(s) with all their back office-related activities. Master the specific products in your area of responsibility and solve the workflow of Payretos customers.
You act responsibly and customer-oriented doing everything you can to give the customer the best experience. You will go the extra mile to satisfy the customers needs. You are a team player and share knowledge and expertise with the members of your team.
WHAT WILL YOU DO
Team and Customer Satisfaction
- Support the PaaS Team in delivering services subscribed by clients and or projects of internal teams.
- Client delivery support providing timely and accurate reporting creating and delivering insights to clients with Key Performance Indicators and Service Level Agreements.
- Communicate with clients to ensure effective solutions are provided.
- Assist the PaaS Team in achieving efficiency and cost savings by performing within the agreed KPI and SLA.
- Ensure all controls implemented are adhered to Payment Gateway / Transaction Processing.
- Deep knowledge and experience in operating a Payment Gateway (from Onboarding Integration Administration Implementation of Risk Management Rules Reporting and report generation technical support and customer service).
- Deep knowledge and understanding of the industry practices (from Merchant Acquisition Risk Management Chargeback Handling Compliance to Card Scheme Rules etc.)
- Understanding of Alternative Payment Methods and Card Payments in the Card Not Present and Card Present space.
- Deep knowledge of the Merchant Life Cycle.
- Technically able to discuss the gateways core functionality (e.g. API and architecture) with Coordination with Stakeholder(s).
- Research and respond to client inquiries about subscribed services in coordination with the Senior AM Business Development Operations Head Product Lead and/or Product Team.
- Collaborate with senior AMs Operations Head Business Development and Product Manager to identify opportunities and grow managed client accounts.
- Perform other official work as instructed by the immediate supervisor/manager.
- Extend work hours when needed.
WHAT SHOULD YOU HAVE
- Bachelors Degree in Business Administration or Equivalent Degrees.
- At least 2-3 years of working experience in a Payment Service Provider Acquiring Bank Gateway Providers or Scheme environment.
- Preferably with payment experience in handling large multinational merchant accounts/key accounts.
- Strong problem-solving and analytical skills.
- Accuracy and attention to detail.
- Shows initiative.
- Teamwork skills because most projects require input from individuals with different roles.
- Works with minimal supervision.
- Strong written and verbal communication skills.
- Ability to handle pressure and multiple tasks effectively.
- Able to simplify technical issues to non-technical client contacts.
- Strong customer service/focus skills.
Required Experience:
Senior IC
Employment Type
Full-Time
