Trauma Triage and Intake Officer
Trauma Triage and Intake Officer
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Job Description
- Full Time Fixed Term Position (until 30 June 2026)
- $77527pa Super Salary Packaging
- Located in Adelaide CBD
The role of the Trauma Triage and Intake (TTI) Officer is to be the first response to 1800 phone and in-person enquiries for RASAs trauma-specific services. The TTI officer will complete trauma triage which involves first level screening engagement and specialised intake with new clients who contact any of the nominated programs.
About RASA
Relationships Australia South Australia (RASA) is a not-for-profit secular community organisation helping people to overcome difficulties and bring about positive change in their lives. We offer services for families couples and individuals of all ages backgrounds and abilities. To find out more about RASA go to .
Who we are looking for
We are seeking a compassionate and highly skilled professional who can provide trauma-informed first-response support with sensitivity and care. The ideal candidate will have strong assessment and engagement skills enabling them to triage client needs effectively provide clear information and make warm appropriate referrals to ensure clients feel safe and supported from their very first contact.
To be successful in this role you will have:
- Tertiary qualifications: a degree (AQF level 7) in Social Work Psychology or Social Sciences OR a Diploma (AQF level 5) in Counselling Community Services Youth work or Mental Health with demonstrated relevant experience
- Experience working with individuals dealing with the impact of trauma caused by abuse violence childhood trauma neglect and crime
- Experience in provision of trauma informed services for clients with complex needs.
It would be a bonus if you have:
- Experience in holistic screening assessment referral and advocacy case management and crisis work in the community services sector.
What you will be doing
- Provide holistic trauma-informed and responsive frontline triage intake support and referral to clients seeking to access RASA services
- Coordinate and conduct initial telephone intake for individuals referred via agencies internal staff and self-referrals
- Identify and respond to immediate client needs and safety issues in consultation with the Team Leader Coordinator or Manager
- Facilitate access to services through intra- and inter-agency referral liaison and provision of case management support
- Contribute to providing disability accessible and culturally responsive services.
- Work closely with the Coordinator and Team Leader to ensure timely allocation and prioritisation of cases
For more information you can read the full Position Description.
If this role is what you are looking for wed love to hear from you.
Enquiries: Any enquiries can be addressed toKarena Jowsey on.
This job ad will close on Monday 8 September 2025 at 5pm.
Required Experience:
Unclear Seniority
Employment Type
Full Time
