e-Commerce Executive, Business Segment
e-Commerce Executive, Business Segment
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Job Description
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Make an Impact by
- Customer Success Sales:
- Manage campaigns for telephony and ICT products boosting both new gross-add and recontract sales
- Proactively engage and follow up with customers on complex cases to address their needs and ensure successful sales closures
- Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products
- Collaborate closely with Product Marketing CLM and Product teams to ensure effective campaigns targeting SME customers for better traffic leads conversion rates and orders
- Sales Performance Management:
- Monitor digital campaign performance against sales targets leveraging insights from eCommerce metrics such as leads traffic online sales conversion rates and average order value
- Collaborate with Marcom Marketing and CLM teams to analyze the performance of online campaigns and improve sales
- Post-sales & Escalation Management:
- Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process ensuring end-to-end order fulfillment service provisioning and redemption for orders
- Manage and promptly resolve executive escalations from customers ensuring timely and effective resolutions while maintaining a high level of customer satisfaction
Skills for Success
- Diploma in Marketing Business or a related field or relevant experience. Bonus if have 2-3 years of experience in selling telco products to SME customers
- Proven experience in selling telco products in a telco B2B context
- Strong understanding of the sales funnel from online leads to closing sales
- Strong knowledge of the telco products and market trends for SME customers
- Familiarity with Excel PowerPoint and other eCommerce tools for reporting
- Strong communication skills and a customer-centric mindset
- Attention to detail and a passion for driving measurable results
- Ability to foster positive working relationships with cross-functional teams including Marketing Post-sales service provision teams
- Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels from management to the working level
Rewards that Go Beyond
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
Employment Type
Full-Time
