Business System and Process Manager (E-Commerce)
Business System and Process Manager (E-Commerce)
Posted on :
24-08-2025
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1 Vacancy
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Job Description
- Lead and Drive Transformational Cross-Functional Programs: Lead and drive end-to-end cross-functional programs focused on improving the customer experience within the Apple Online Store and e-commerce marketplaces across the Asia Pacific region. This includes defining program scope objectives and success metrics aligned with overall business strategy.- Apply Best-in-Class Project Management Practices: Use industry-leading project management methodologies (e.g. Agile Scrum Waterfall) to plan implement and monitor projects effectively. Implement robust risk management strategies and ensure adherence to project governance frameworks.- Serve as a Solution Architect and Agile Partner: Act as a solution architect collaborating closely with engineering teams to design develop and deliver scalable and innovative capabilities using Agile methodologies when applicable.- Champion User Acceptance Testing (UAT) and Change Management: Lead and manage comprehensive User Acceptance Testing (UAT) processes and drive effective change management strategies to ensure smooth adoption and successful implementation of new business processes and system changes post launch.- Leverage innovative Technologies for Operational Excellence: Identify and implement opportunities to demonstrate groundbreaking technologies such as AI/ML GenAI and RPA to drive efficiency gains automate repetitive tasks and improve the overall performance of operations teams. Continuously explore and evaluate emerging technologies.- Orchestrate End-to-End Fulfillment and Commercial Business Processes: Architect and optimize seamless integrated business processes across internal Operations and cross-functional teams including Apple Store Online Apple Retail Store Retail Contact Centers Commercial Finance and AppleCare. Focus on creating a unified and efficient customer journey.- Drive Continuous Improvement and Innovation: Foster a culture of continuous improvement and innovation within the team encouraging experimentation data-driven decision-making and a relentless focus on optimizing business processes and systems. Benchmark against industry standard methodologies and find opportunities to differentiate Apples customer experience.
- 8 years of experience in business process management system implementation project management or a related field.
- Experience leading cross-functional teams and managing complex projects.
- Proficiency in project management methodologies (e.g. Agile Scrum Waterfall).
- Familiarity with CRM ERP and other enterprise systems.
- A proven ability to influence and collaborate across all levels of the organization thanks to excellent communication interpersonal and presentation skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Degree or equivalent experience in Business Administration Engineering Computer Science or a related field.
- Proven experience in consulting within the tech industry or direct experience with e-commerce platforms omni-channel retail or supply chain projects.
- Demonstrated ability to thrive in a matrixed global organization collaborating effectively across diverse teams and cultures.
- Hands-on experience with solutioning in either SAP or web technologies.
- Fluency in Japanese business language would be a significant advantage due to market coverage
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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