Head of Fraud Ops
Head of Fraud Ops
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Addi
We are a leading financial platform building the future of payments shopping and bankinga world where consumers and merchants can transact effortlessly grow together and where we create abundance and generate pride in them. Today we serve over 2 million customers and partner with more than 20000 merchants making Addi Colombias fastest-growing marketplace.
We provide banking solutions (deposits payments unsecured credit) and commerce services (e-commerce marketing) using state-of-the-art technology bridging the financial gap for millions and redefining how people experience financial freedom. As the countrys leading Buy Now Pay Later provider we have secured regulatory approval to operate as a bank unlocking even greater opportunities for our the past year we have also achieved profitability reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors including Andreessen Horowitz Architect Capital GIC Goldman Sachs Greycroft Monashees Notable Capital Quona Capital Union Square Ventures Victory Park Capital and more who back our vision for the future. With their support we are not just growingwe are transforming Latin Americas financial ecosystem and shaping the next generation to shop pay and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company driven by deep experience in scaling technology services and products and we live by our values every day.
About the Role
This is where you come in. Below youll find what this role is all aboutthe impact youll drive the challenges youll tackle and what it takes to thrive at Addi. If youre ready to be part of something big keep reading.
Whats the mission youll drive
Ensure the implementation of best-in-class internal processes to authenticate over 100k new clients and 1.5k new allies monthly. Build and lead a high-performance fraud operations engine that proactively detects and prevents evolving fraud vectors while instilling a culture of process discipline monitoring and continuous improvement.
What you will do
Design and implement scalable fraud operations systems that support customer and ally onboarding while maintaining fraud risk and meeting service level expectations.
Launch capacity planning and resource modeling processes to ensure operational readiness with risk mitigation and compliance integrated from the start.
Continuously improve KYC and KYP verification flows to support authentication of new clients and allies ensuring scalability and security.
Diagnose and redesign fraud operations processes to reduce operational risk and improve SLA performance transitioning from reactive to proactive authentication.
Create and lead a fraud prevention strategy through ongoing updates analysis and feedback on emerging fraud patterns in local and global markets.
Build and scale a fraud operations team with clear KPIs workflows and SOPs aligned with high standards for authentication processes.
Define and implement a scalable monitoring infrastructure with dashboards alerts and documentation that supports operational excellence.
Promote a culture of continuous process review leading regular analyses of new risk patterns and missed detections.
Establish a fast feedback loop that enables agile responses to new fraud risks and improves detection time.
What were looking for
Proven Strategic Leadership & Operations
5 years of experience in a strategic or analytical role (e.g. consulting business operations risk management) with at least 3 years in a leadership capacity. Experience in risk or fraud is a significant advantage.
A strong aptitude for rapidly mastering complex domains such as identity payments and compliance to deconstruct problems and identify key business and operational vulnerabilities.
Experience designing and implementing strategic processes to mitigate risk demonstrating an ability to architect frameworks that balance security user experience and operational efficiency.
Familiarity with the business ecosystems where risk is prevalent (e.g. onboarding flows KYC systems) and an ability to analyze their strategic implications.
Outstanding communication & influence skills
Proven ability to influence and build consensus among senior stakeholders including Legal Compliance Product and Engineering to drive forward a cohesive strategic agenda.
Demonstrated ability to lead and mentor high-performing teams fostering a culture of analytical rigor continuous improvement and strategic thinking.
Strong written and verbal communication skills with the ability to distill complex analyses and strategies into clear persuasive narratives for executive and regulatory audiences.
Excellent Operational Mastery
Expertise in architecting scalable operational frameworks including the design of SOPs service-level agreements (SLAs) and quality control systems to drive efficiency and predictability in high-growth environments.
A consultative approach to balancing precision and speed with a proven ability to design workflows that meet business objectives in high-volume high-risk scenarios.
Proficiency in leveraging data analysis tools to model monitor and optimize operational performance; comfortable analyzing data from sources like SQL to inform strategic decisions.
Exceptional Analytical Rigor to support data driven operations
A strong grasp of data-driven analysis including root cause analysis performance measurement and opportunity sizing to guide strategic priorities.
The ability to design and implement scalable solutions creating playbooks and monitoring systems that effectively balance automation with human-in-the-loop decision-making.
Skilled in developing triage logic and decision frameworks that can be translated into business rules models or operational procedures.
Solid Customer Centricity Skills
Ability to analyze and articulate the business impact of operational friction on key metrics like customer satisfaction conversion and retention.
A commitment to designing processes that enhance the customer journey while achieving risk management goals driving continuous improvement for both the business and its users.
Why join us
Work on a problem that truly matters We are redefining how people shop pay and bank in Colombia breaking down financial barriers and empowering millions. Your work will directly impact customers lives by creating more accessible seamless and fair financial services.
Be part of something big from the ground up This is your chance to help shape a company influencing everything from our technology and strategy to our culture and values. You wont just be an employeeyoull be an owner
Unparalleled growth opportunity The market were tackling is massive and were growing faster than almost any fintech lender at our stage. If youre looking for a high-impact role in a company thats scaling fast this is it.
Join a world-class team Work alongside top-tier talent from around the world in an environment where excellence ownership and collaboration are at the core of everything we do. We care deeply about what we build and how we build itand we want you to be a part of it.
Competitive compensation & meaningful ownership We believe in rewarding our talent. Youll receive a generous salary equity in the company and benefits that go beyond the basics to support your growth.
How the hiring process looks like
At Addi were committed to a fast transparent and engaging hiring experience to ensure a great fit for both you and our team. Heres what you can expect when applying for our PQRS role:
Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you your experience and what youre looking for. Well also share more about Addi our culture and the role.Step 2: Initial Interview (60 min)
Youll meet future colleagues and cross-functional team members to get a feel for how we work together. Were looking for strong contributors and cultural fits so bring your questions too!
Step 3: Deep Dive Interview (60 min)
A more in-depth conversation with the hiring manager where we explore your skills experience and problem-solving approach. We want to understand how you think and work.
Step 4: Business Case (1-3 days)
This stage involves a practical exercise to assess your skills in addressing real-world challenges related to Fraud Ops. The business case and technical evaluation will allow you to showcase your expertise.
Step 5: Co-Founder Interview
If theres a strong match youll have a final conversation with our Founder to align on expectations cultural fit and ensure mutual excitement. From there well move quickly to an offer and discuss next steps.
We value efficiency and respect for your time so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you just as much as it is for us. Regardless of the outcome we are committed to always providing feedback ensuring that you walk away with valuable insights from your experience with us.
Required Experience:
Director
Employment Type
Full-Time
