Manager, Technical Account Management
Manager, Technical Account Management
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Job Description
About the Job:
The Red Hat Technical Account Management Team is looking for a Manager to be the leader in our ASEAN this role you will oversee a team of Technical Account Managers and translate the goals and strategies into scalable architectures that provide outstanding business value and user experiences. Youll position the team to meet customer-centric organisational goals allocate resources to solve customer problems recommend the implementation of our operational workflow and ensure that the needs of the business are met.
What you will do:
Manage a team of Technical Account Managers
Become a TAM champion for the sales team within the region and support TAM selling targets
Guide the technical account management business with sales within the region
Engage with customers by building relationships to deliver seamless renewals and growth
Manage customer escalations with highly technical support requests from strategic customers
Foster cooperation and cross-functional collaboration between technical support engineering product management sales and professional services teams and customers to achieve a high level of customer satisfaction
Provide personal mentorship direction and skills evaluation to your team members to maximize engagement and develop deep technical and management skills
Develop and administer schedules and performance requirements
Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas
Participate in hiring processes and cultivate a pipeline of talented candidates
Travel as necessary to visit customers and partners and attend conferences and other events
What you will bring:
Experience leading a team in a customer success support engineering or customer services organization in a technology-oriented environment
Excellent interpersonal skills and ability to inspire coach and motivate team members
Ability to translate strategic plans into communication and implementation plans; experience guiding significant change management activities
Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds
Very good written and verbal communication skills in English
Excellent critical thinking skills with the ability to make a timely decision
Experience handling critical situations
Ability to learn and apply new skills; ability to quickly process and effectively share knowledge
Excellent communication skills; ability to interact courteously and effectively with customers partners and third-party vendors
Commitment to customer service and to providing the best customer experience possible
Familiarity with Red Hats portfolio of offerings and subscription business model
Knowledge of open source software solutions and open source as a business model
Fluency in local languages is a big plus
People management experience is a plus
#LI-VG1
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Manager
Employment Type
Full-Time
