Junior Customer IT Support Specialist (Job based in Lisbon, Portugal)
Junior Customer IT Support Specialist (Job based in Lisbon, Portugal)
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Were looking for a Junior Customer IT Support Specialist (Job based in Lisbon Portugal) with a proactive mindset and a customer-oriented approach.
You will provide hands-on support to customers using our unique tools learning the specifics of the systems on the job.
Responsibilities
- Provide first-line support for customer inquiries related to our internal systems and tools.
- Troubleshoot and resolve incidents by collaborating with internal teams.
- Communicate clearly and professionally with customers in English and French (knowledge of Dutch is a plus).
- Assist in documenting known issues solutions and support procedures.
- Contribute to continuous improvement initiatives based on customer feedback.
- Translate customer issues into actionable insights for the team.
Technical Skills
- Some IT background or related experience; willingness to learn on the job.
- Professional communication skills in English and French; Dutch is a strong plus but not mandatory.
- Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified.
- Excellent working knowledge of Office 365
- Customer and result-oriented mindset you aim to solve issues with business impact in mind.
- Strong problem-solving skills you enjoy getting to the root of issues.
- A proactive hands-on mentality you take ownership and go the extra mile.
- A team player who collaborates well in a supportive international environment.
- Stress-resistant you remain calm and focused even under pressure.
- Strong organizational skills with attention to detail.
- Eagerness to develop skills and grow within the company.
Why Cronos Group
Well propose you:
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies dont wait anymore and join Cronos!
Required Experience:
Junior IC
Employment Type
Full-Time
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