Sr. HR Business Partner, Field - CS - HR

As the Sr. HR Business Partner you will be responsible for the development of new programs that ensure adoption of Leadership Principals and values across the site. You will also operate as the trusted partner to the Sr. Site leader and take an active role in developing coaching relationships along with developing the site leadership team. You will assist with the onboarding of senior leaders to site ensuring that their onboarding and introduction to Amazon is effective and assimilates our Leadership Principals.

Organizational Development and Planning:

In this role you will apply your deep business knowledge to inform long-term business decisions and priorities for your sites. You will partner with the business to drive the people strategy in context of the broader Worldwide CS Amazon strategy. You will partner with senior teams to lead the organization design and talent strategy to optimize business objectives talent acquisition activity organization capability communication plans and succession planning. You will also be responsible for setting the site HR strategy and goals integrating wider CS Philippines HR priorities.

Organizational Health:

You will engage with leaders in order to address workplace environment team and employee engagement retention issues identify projects programs and workplace systems to remedy. You will be able to identify larger risks with complex or sensitive investigations and engage legal counsel as needed. You will set strategy for compliance initiatives directing change management as required.

Talent Management & Development:

As the Sr. HR Business partner you will partner with leaders to evaluate Talent Management metrics relative to the site You will develop a talent strategy for your respective site utilizing critical roles top talent movement forward looking promotions and succession planning. You would also collaborate with the business on compensation and benefits to ensure total rewards programs continuing to effectively attract and retain employees. You will foster a culture of Leaders developing Leaders drive development of Sr. leaders and help define success metrics across levels.

People Management:

You will demonstrate the ability to attract senior talent from multiple functions from inside and outside of Amazon. You will be required to teach others how to determine the performance and leadership bar facilitate understanding of broader organizational tenets and strategic goals for department. You will audit site goals to ensure alignment against broader Philippines and worldwide CS goals remaining accountable for your own teams performance against goals. You will be required to set high performance standards for your team consistently challenging the bar and performance as well as effectively planning and advocating for people within your teams.

People Strategy:

You will develop and communicate the CS Philippines and site vision that supports the broader organizational vision. You will ensure team culture consistently demonstrates alignment with leadership principles and visibly ties department decisions to leadership principles and tenets. You will hold overall accountability for the development and delivery of the site HR Vision and Strategy in line with country and global business objectives leadership principals and tenets holding all HR team members to account for their contribution and delivery.


Key job responsibilities
Attend all senior leader staff and planning meetings; work with the PXT leadership to advise and think long-term about the strategy for India CS PXT
Take planning meetings into action through owning global PXT team meeting agendas delegating on behalf of the PXT leadership and following-up on all action items
Drive coordination and facilitation of the Philippines CS PXT Monthly Business Review
Research and help author key narratives including MBRs/QBRs Strategic Planning Session Documents and contributions to OP1/OP2 docs
Track Philippines CS PXT goals in partnership with PXT PM Leaders
Own Philippines CS PXT Connections analysis reporting and action item follow-up
Streamline reporting for easy consumption and distill data for further deep dive and Sr. Leader follow-up
Respond to CS data/policy/practice inquiries on behalf of the PXT Leadership
Support additional projects as necessary.


Bachelors degree in HR related field

10 years of experience leading coaching and mentoring direct reports and leading large HR teams with talented HR professionals
Strong understanding of HR practices employment laws and organizational development.
Proven ability to use initiative in carrying out tasks
Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.

Ability to analyze HR processes identify inefficiencies and lead continuous improvement projects

Change management skills

Data driven decision-making skills with proficiency in HR analytics and metrics


Strong Problem-solving and strategic thinking skills
Knowledge of lean principles and other quality management frameworks

Proven ability to prioritize tasks and to organize workload to assure that short timelines are met while having frequent interruptions.

Masters degree in HR related field

Demonstrated experience in implementing process improvement using six sigma methodologies

Prior experience in managing HR projects that focus on process optimization quality management or operational efficiency



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