Senior Sales Support Specialist
Senior Sales Support Specialist
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Function Duties
Essential Job Functions / Responsibilities:
Part Creation
- Initiate part number creation and extension form after order received getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system
- Technical product description according to prior agreement with engineering / product management
- Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management
- Administration / Management of new item requests
Pricing Activities
- Pull detailed reports from Oracle and Excel
- Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system
- Work with cross-functional teams to develop pricing on active quote and order components
Archiving
- Facilitates archiving of all documents and RFQs in our electronic database (OCM)
CRM Knowledge
- Registers and assigns to the respective Team Queue all RFQs and Support Requests from customers in a timely manner
- Maintains an updated CRM database by adding new customers and contacts as needed
Lead Time Support Request
- Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested
Business Process Support
- Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry Customer Care and Sales KPIs
- Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements
Flexibility
- Depending on urgent inquires prioritize business needs to ensure that inboxes and requests are addressed on a timely matter
Professional Degree Requirements (i.e. Engineering Business Admin etc.):
- iExperience Requirements (Years / Type of prior responsibilities or experience / Industry etc.):
- Minimum 1 years experience in a similar role within the industrial space
- Effective communication negotiation and influencing skills
Traits & Skills ((i.e. Analytical capacity computer capacity risk taking introversion/extroversion confidence reasoning):
- Effectively work across company departments to produce quick results to resolve customer claims
- Ability to multi-task and manage competing priorities
- Self-starting and action oriented
- Ability to comprehend technical details/technical literacy
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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