Global Retail Training, Assistant Manager
Global Retail Training, Assistant Manager
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Job Description
About us
Dyson is a global technology enterprise. We solve the problems others choose to ignore with surprising new inventions that defy convention and simply work better. Were growing fast and our ambition is huge more categories more locations and more people.
Committed to building and enhancing its Global Retail presence and shopper journey Dyson is continuing to grow at pace and with ambitious targets to reach our NPD pipeline and points of distribution in physical third-party and direct retail are essential for meeting these targets.
The Retail Training Team is responsible for the Training and delivery to over 4000 Dyson Experts and Stylists in over 80 countries worldwide. Our mission is simple: to provide an immersive blended learning training experience that will engage our experts and build their capability to convert shoppers to owners. They establish the learning platforms and tools to empower markets through a clear framework direction & collaboration.
Were committed to our campus culture and dont look to offer a regular hybrid working arrangement. This helps us to achieve the spirit of Dyson collaboration creativity and inventiveness in our inspiring social and dynamic workspaces.
About the role
As our Global Retail Training Assistant Manager you will need to understand the Global Retail Training Strategy and landscape at Dyson and your primary focus will be towards New Product Development (NPD) Retail Training. You will rely on the ability to design develop and implement an outstanding learning solution.
You will be crucial to ensuring quality training toolkits are designed and delivered in line with Commercial and NPD launch plans owning the end-to-end training process being involved at the start of a launch all the way through to completion including any adaptations and translations guidance for specific markets as well as any further development work thereafter. You will be part of the Group Retail Excellence Team working with and reporting to a Head of Global Retail Excellence.
You will work in partnership with the category group revenue and retail teams to finetune the training MVP and roll out all training curriculum whilst advising on training best practices. You will create cutting-edge digital training content working with our eLearning design partners and Dyson Learning Management System Team.
You will train the trainers and extend support to regional trainers and trainers in markets. And you will connect with the global training community to gain insight and best practice on what training tools are for the future ensuring what exists now is fit for purpose.
Key Responsibilities
Training Content Creation
Develop market-relevant and engaging training content for new product launches
Design develop and implement cutting-edge digital training modules in collaboration with eLearning design partners and the Dyson Learning Management System (LMS) team.
Ensure training content is aligned with commercial and product launch plans owning the end-to-end process from development to deployment.
Oversee content localization and translation ensuring materials are regionally relevant while maintaining Dysons brand and training standards.
Deployment & Market Support
Work with market teams to drive deployment and adoption of training materials.
Ensure that training content is easily accessible and actionable for retail teams.
Provide hands-on support to regional trainers and in-market trainers as needed.
Trainer Enablement
Train the trainers and extend support to regional trainers and in-market trainers across Dysons retail teams.
Provide coaching and upskilling for local trainers ensuring high standards of product service and sales training.
Build a network of highly capable retail trainers to maintain Dysons high training standards across global markets.
Training Dashboard & Insights
Establish a training dashboard to track training engagement completion rates and effectiveness.
Collect and analyze training insights to measure impact and identify areas for improvement.
Work with regional and market teams to ensure data-driven decision-making in training development.
Skills Knowledge & Experience:
Good understanding of training principles methodology and evaluation frameworks.
Experience working in a retail environment (ideally globally)
Solid experience designing blended training curriculum
Familiarity with AI-driven tools for training content creation localization and digital content enhancement is a strong advantage
An understanding of Adult Learning Theories/Generation learning styles
Preferably a CIPD qualification (e.g. Level 3 Foundation Certificate Level 3 QCF Level 5 Intermediate Certificate or Level 5 QCF)
Strong coaching ability with a hands-on approach.
Excellent stakeholder management skills collaboration skills and change management skills.
Stakeholder management: Identify analyse manage monitor and improve stakeholder relationships in order to achieve mutually beneficial outcomes. Build and gain commitment from others through engagement and consultation.
Collaboration: Collaborates effectively with business colleagues to identify and implement innovative business solutions.
Change management: Is comfortable with change and ambiguity and can make decisions and act without having the bigger picture.
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Exec
Employment Type
Full-Time
