Senior HR Services Specialist

Who we are

In a life without sound our work provides meaning. As a leading provider of innovative hearing care solutions we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations through our core business brands Advanced Bionics Audiological Care Phonak Sennheiser (under license) and Unitron we develop manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Mexicali BC Mxico Onsite (Presencial)

Senior HR Specialist HR Services

The Senior HR Specialist independently manage the daily operations of the Human Resources Shared Services Center (HR SSC) ensuring the seamless delivery of high-quality HR services to employees and managers across the organization. Acting as a subject matter expert this role handles complex HR inquiries enhances processes and provides expert-level support in employee lifecycle management data integrity benefits and leave administration. With a strong focus on efficiency and compliance the Senior HR Specialist drives continuous improvements mentors junior team members and collaborates with stakeholders to enhance HR service delivery and operational effectiveness.

Responsibilities:

• Manage and resolve complex employee HR inquiries with expert-level guidance.
• Oversee onboarding offboarding and employment changes ensuring compliance and a positive employee experience.
• Lead leave of absence programs ensuring legal and policy alignment.
• Administer benefits and provide payroll process support including audits and escalations.
• Maintain accurate employee data and generate HR analytics to support strategic decisions.
• Mentor junior HR specialists and contribute to the development of training programs.
• Partner with HRBPs and cross-functional teams to support reorganizations and drive process improvements.
• Support compliance efforts and represent HR in interactions with government agencies.

Travelling Requirement: Minimal

Experience and Qualifications:

• Education: Graduate education in HR Business or similar
• Further Education: HR certifications (e.g. CIPD PHR SHRM-CP) or other relevant professional HR training is highly preferred. Project Management nice to have.
• Work Experience: Minimum 5 years of experience in HR administration in an internation environment very good understanding of the employee life cycle. Proven experience managing complex HR inquiries leave of absence processes and HRIS systems.
• Advanced English level/ fluent in English speaking
• Good communication and stakeholder management skills with a high level of customer orientation and service thinking.
• Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously and autonomously.
• In-depth understanding of HR processes policies and systems with up-to-date knowledge of HR best practices.
• Experience with payroll practices ensuring data accuracy and compliance.
• B1/B2 Visa - and passport.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!

What we offer:

Benefits in accordance with the Federal Labor Law (LFT)
Savings fund (Fondo de Ahorro)

How we work:

At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.