EAME and CIS Applications Specialist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Job Title: EAME and CIS Application Specialist - ADT & WTS

Salary: From 55516 (depending on experience)
Location: Peterlee County Durham

Benefits

• 25 days annual leave

• Annual Bonus up to 12%

• Employee Private Medical

• Contributory pension scheme - Caterpillar will double the employees contribution to 10%

• Contributory share scheme - Caterpillar - will match 50% of the employees contribution.

• Optional flexible benefits include access to health and dental care plans EV car lease holiday purchase.

About Caterpillar Peterlee

Caterpillar Peterlee is the worldwide source of Cat Articulated Trucks currently producing a 7-model range used in many industries including mining construction and aggregates. The facilitys manufacturing activities use the latest computer analysis techniques robotic technology and automated dump body paint plant. Machines from the site are shipped to customers around the world.

The Opportunity
As a Regional Product Application Specialist you will support go-to-market initiatives and sales execution as a subject matter expert of Construction Haulers including Articulated Trucks and Wheel Tractor-Scrapers. Youll work directly with Caterpillar Sales Reps Account Managers and Dealers to deliver Value Selling Training and Product Expertise related to Construction Haulers. Youll have a variety of experiences ranging from travelling throughout the EAME region to visit our Dealers & Customers where they work serving as the Window for your Region to our Research and Development teams providing action oriented Voice of the Customer to shape the future of our product offerings.

Youll work as part of a Global Team helping to shape the future of the world.

What You Will Do

• Providing product application expertise at point of sale or by delivering various types of product training including applied technology job efficiency and safety to customers company and dealers sales personnel.

• Conduct product performance studies assess customer job sites efficiency collecting product and customer requirements in order to create input for product improvement process and new product introduction programs.

Skills You Will Have:

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:

• Engages appropriate engineering resources to effectively resolve technical issues as they arise within their Region of coverage.

• Evaluates job site & job site conditions to develop technical analysis that supports conclusions for Cost per Ton & Cost per Hour recommendation to help Customers maximize their Return on Investment.

• Provides guidance & support to Dealers & Customers to select the right Hauler for their project / job / site

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:

• Fosters strong customer relationships via delivery on commitments open communication and on-going feedback/improvement.

• Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.

• Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Extensive Experience:

• Understands & advocates for the target market and how the product and services are sold and delivered.

• Summarizes key features of major products or services in own unit.

• Has working understanding of complementary loading tools and support equipment working with Haulers

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:

• Recognizes clarifies and prioritizes concerns associated with products for advanced R&D or product problem resolution

• Assists in assessing risks benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Working Knowledge:

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Level Extensive Experience

• Provides prompt and effective responses to client requests and interactions.

• Monitors client satisfaction levels on a regular basis.

• Alerts own team to problems in client satisfaction.

Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Extensive Experience:

• Coaches others on the application of value selling principles and practices.

• Delivers value-added services to customers beyond delivery of a purchased product technology or service consistently.

• Solicits feedback from the customer community as a valued service provider.

• Teaches and coaches value selling to others within the organization.

Top Candidate(s) may have:

• Familiarity with earthmoving fundamentals

• Prior experiences with Caterpillar Dealers & Major Accounts or Job Site Solutions

Additional Information

• Hours: Full Time - 36.50 5 days in the Peterlee facility.

• Travel: Up to 35% through Europe Africa-Middle East and Eurasia with occasional travel outside of territory for global team meetings.

What You Will Get

We look forward to welcoming the successful candidate to our global team of product and go-to-market experts. We thrive by quickly establishing clear product requirements that describe the highest value cost efficient total solutions for their operations. We collaborate effectively with business partners throughout Caterpillar factories and Go-To-Market organizations to implement those requirements. We ensure our internal partners clients and Dealers are successfully prepared and trained to maximize the value of the resulting solutions portfolio.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications the criteria for the position may be enhanced to facilitate shortlisting. #LI

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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