Technical Support Engineer (Telecom)
Technical Support Engineer (Telecom)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Respond promptly and professionally to Customer inquiries and technical support requests
- Secure the agreed levels of service are met according to the Service Level Agreement (SLA)
- Diagnose and troubleshoot complex technical issues related to software applications hardware and network systems
- Collaborate effectively with cross-functional teams including developers and QA engineers to ensure the timely resolution of Customer issues
- Conduct in-depth analyses of Customer problems identify root causes and implement effective solutions
- Maintain accurate and detailed records of Customer interactions technical issues and resolutions in the ticketing system
- Monitor and analyze system performance and availability identifying and addressing potential issues to minimize downtime
- Participate in creating and maintaining of technical documentation knowledge base articles and troubleshooting guides
- Assist in testing and validating software releases and updates before deployment to ensure quality and reliability
Qualifications :
- At least 2 years of experience as a Technical Support Engineer
- Proficiency in troubleshooting technical issues using tools logs and diagnostic techniques for following tools:
- Linux: SFTP SSH certificates
- Azure: VMs Clusters vNets SubNets Keyvault Storage accounts and Entra
- Terraform or Terragrunt
- Helm
- Git/GitLab
- CI/CD (GitLab)
- GitOps (Flux)
- Docker
- Networking (3-4 Level OSI)
- K8s and AKS
- Security (Certs mTLS)
- Windows administration and RDP - Strong customer service orientation and the ability to effectively communicate technical information to both technical and non-technical individuals
- Basic understanding of databases
- An Upper-Intermediate level of English
Additional Information :
PERSONAL PROFILE
- Initiative proactive and results-oriented person
- Strong team player with a high sense of responsibility and reliability
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
