Customer Service Representative
Customer Service Representative
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Job Description
Company Overview
is Indias pioneering Proptech unicorn facilitating brokerage-free property transactions. With a base in Bangalore and services spanning major Indian cities the platform connects property stakeholders fostering direct interactions and information transparency. Founded by IIT and IIM alumni serves millions monthly and has secured significant investment marking its commitment to revolutionizing real estate dealings.
Job Overview
Join as a Customer Service Representative located in Bangalore. This full-time position is ideal for freshers eager to immerse themselves in the real estate sector. You will be responsible for leveraging your skills in communication and customer interaction to enhance the user experience assisting clients in navigating property transactions seamlessly.
Qualifications and Skills
- Communication skills (Mandatory skill): Exceptional verbal and written communication abilities to engage effectively with clients.
- Conflict resolution (Mandatory skill): Ability to mediate and resolve disagreements or misunderstandings between parties.
- Product knowledge (Mandatory skill): Comprehensive understanding of services to provide accurate information to clients.
- Decision-making: Capability to make sound decisions autonomously when handling customer inquiries or emergencies.
Location: Kaikondrahalli Bengaluru (Bangalore)
Position Type: Full-time
Salary Range: Up to 2.5 LPA to 4 LPA (inclusive of variable components & based on current
relevant experience)
About Us
Indias first Proptech unicorn is a disruptive brokerage-free property search portal that
connects house/property owners & tenants/buyers directly by eliminating the middleman. The brainchild
of Amit Akhil and Saurabh who are alumni from IIT Bombay IIT Kanpur & IIM Ahmedabad respectively
in the year 2014 came to life because all of them believed that paying hefty brokerage
cannot be the only option to find a new home. Changing the real-estate game since its inception in 2014
has now created the worlds largest customer-to-customer real estate ecosystem
serving >1 crore customers. adds 5 lakh customers on a monthly basis and witnesses 20
lakh customer connections every month. It closes over 55000 transactions every month saving INR 1200
crore of brokerage in a its most recent funding round has raised USD 210 million
and has turned into a unicorn valued at a >USD 1 billion. NoBroker is headquartered in Bengaluru
(Bangalore) with a team of 4000 employees. Apart from Bengaluru (Bangalore) we serve key cities
including Mumbai Hyderabad Pune Chennai Delhi & NCR.
Perks & Value Proposition:
Employee health insurance of Rs 1 lakh per year. The company pays premium.
Employees get free lunch and snacks.
Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
Monthly reward and recognition to outstanding performers.
Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
Regular team parties and Annual Day outing for all employees.
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills numerical and analytical ability.
Decision making skills.
Languages - English & Hindi mandatory Kannada/Tamil/Marathi preferred proficient in MS
Office (Excel Word).
Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday.
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Job Title: Customer Service Executive
Job Description: This position reports to the
managers and end customers.
Specific Responsibilities
Handle inbound calling for customer service.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive
communication.
Provide accurate valid and complete information by using the right methods/tools.
Handle customer complaints provide appropriate solutions and alternatives within the time limits
Conduct follow-ups to ensure complete resolution of issues.
Keep records of customer interactions process customer accounts.
Follow communication procedures guidelines and policies.
Take the extra mile to engage customers.
Roles and Responsibilities
- Address customer inquiries professionally and empathetically through various communication channels.
- Provide clients with accurate and comprehensive information about services.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
