Customer Relations Representative

Norcross, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Communicate daily requests from technicians compliance or sales regarding modifications or issues with the waste disposal needs of clients.

Follow up on store service or client complaints requests for additional pickups client inquiries and/ or adding other features to a client account.

Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.

Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.

Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.

Develop a positive client relationship and take opportunities to upsell new account features as needed.

Attend face to face meetings with client as scheduled.

Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.

Provide clients with ad-hoc reporting which includes but not limited to shipping/tracking reports detail manifests on-time delivery and pick-up reporting and waste accumulation analysis.

Provide internal reports on the progress of a client to all appropriate team members.

Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.

Perform other reasonably related tasks as assigned by management.

Qualifications :

Basic Qualifications

Bachelors Degree coupled with a minimum of 1 year in account management

High School Diploma or GED with a minimum of 3 years account management experience

Preferred Qualifications

Ability to produce detailed analytical reporting by combining data from multiple sources and databases with a very detail-oriented approach to quality and procedures.

Ability to work in a fast paced changing work environment dedicated to client satisfaction and getting the job done.

Knowledge of RCRA DOT DEA and OSHA regulations a plus.

Knowledge of the pharmaceutical or environmental industry a plus.

Proficiency in Microsoft Office Suite

Preferred knowledge of or familiarity with a related CRM system and practices

Strong phone contact handling skills and active listening

Excellent verbal and written communication skills

The ability to use a computer to communicate create and access information

The ability to deal politely and professionally with customers and/or coworkers

The ability to manage several tasks at once to meet deadlines

The ability to follow direction or instruction

Up to 10% travel by car to attend client meetings and quarterly business reviews.

Additional Information :

Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Remote Work :

Employment Type :

Full-time

Communicate daily requests from technicians compliance or sales regarding modifications or issues with the waste disposal needs of clients. Follow up on store service or client complaints requests for additional pickups client inquiries and/ or adding other features to a client account. Assist in c...