Customer Service Representative GermanFrench Speaker

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

We are looking for customers service representatives to join our team of around 1700 people worldwide to help us power up the travellers journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/French and English keep on reading as you might be the perfect fit for this job.

The job in brief:

Job Title - Customer Service Representative - French and German Speaker
Location - Madrid
Working model Hybrid from Madrid Remote from Spain
Team - You will join the Customer Service Team in the Post Sales department
Level - Professional
Contract - Permanent full time (36 h/week)

What your impact will be

You will play a key role in creating a positive customer experience by handling inbound and outbound phone calls emails and live chats.
As the primary point of contact you will investigate advise and resolve both pre-sales and after-sales queries ensuring efficient single-contact resolution for our customer

Qualifications :

Your expertise:

Strong verbal and written communication skills in French or German and Spanish
Availability to work rotating shifts including weekends
At least one year of experience in Customer Support services.
Thorough and meticulous with extreme attention to detail
Proactive team player
Work to tight deadlines with a can-do attitude.

Desirable:

Previous experience in the travel sector or similar
GDS knowledge is a plus
Oriented business results
Versatility

Additional Information :

Perks of working with us:

How we work together:

An inclusive friendly and international environment (youll be working with colleagues from 10 countries and over 48 nationalities)
Shorter working week (36h as full time)
Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU

How we learn together:

Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths

Other perks:

2 paid days off per year for volunteering purposes
Occasional social events to foster connections among colleagues
Travel industry discounts and flash exclusive staff fares
We support our employees through lifes significant moments with leave options (e.g parental responsibilities marriages bereavements relocations etc.) in line with local laws.

Wish you were here We do too!

Selection process steps*:

HR interview (10-30 minutes)
1st interview (Manager): soft skills technical knowledge

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race gender age sexual orientation religion gender identity or expression and accessibility. We strongly believe in an equal opportunity space which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.

Remote Work :

Yes

Employment Type :

Full-time

We are looking for customers service representatives to join our team of around 1700 people worldwide to help us power up the travellers journey for millions of holidaymakers. If you are passionate about helping customers succeed and skilled at providing clear and friendly support in both German/Fre...