Customer Service Representative
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
He aha te tūranga - About the role:
Are you passionate about providing exceptional customer experiences At our Customer Service Centre (CSC) we believe in a vision where our customers only have to ask once. Were committed to reducing customer effort ensuring smooth and efficient interactions and achieving the highest levels of customer satisfaction.
We are on the lookout for an exceptional Customer Support Representative to support us in providing timely accurate and high-level customer support. Youll manage queries via calls emails and chats ensuring prompt and effective resolutions.
This is a six month part-time fixed-term position based at our Customer Service Centre in Mt Wellington Auckland. The standard hours are Monday to Thursday 10:00 AM to 2:00 PM with a Saturday shift from 7:30 AM to 12:30 PM.
Youll begin with approximately eight weeks of in-office training. This will run Monday to Friday from 10:00 AM to 2:00 PM. At the end of the training period youll go through a sign-off process. Once successfully signed off youll transition to our hybrid work model: 3 days working from home and 2 days in the office each week continuing with your standard hours.
We are looking for someone who is willing to go the extra mile on every call ensuring our customers feel valued and heard. Our dedication to Customer Satisfaction means youll be empowered to make every interaction a positive one delivering a smile through the phone and creating memorable experiences.
Responsibilities:
- Handle inbound calls emails and chats from customers.
- Execute the CRM framework during customer interactions.
- Resolve issues inquiries and complaints.
- Assist with administrative tasks.
- Occasionally assist with outbound calls.
Qualifications :
Ko wai koe - About you:
Your strong communication skills problem-solving abilities and commitment to outstanding service will be key in this position.
To be successful in this role you will have:
- Excellent verbal and written communication skills.
- 2 years of previous experience in a customer contact role in a high-pressure environment.
- Flexibility and a willingness to do what is needed to complete the requirements of the role.
Additional Information :
Me pēhea te tuku tono - How to apply
Click Im interested before applications close at 11.59pm on Friday 17 October 2025.
For further information please contact Gemma Bardsley Recruitment Advisor on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Ko wai mātou - About us:Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supp ... View more
