Technical Account Manager

Mirantis is adding a Technical Account Manager to our team!  The TAM  has the ability to perform many diverse and challenging tasks and the ability to use theoretical and practical knowledge based on  experience to drive positive outcomes to their assigned client clouds. The TAM will act as trusted advisor to key clients partnering with them through the life of their project and will develop a deep understanding of the client environment workflow and goals. TAMs  will partner internally with support sales marketing product and services to address client concerns. 

Main Responsibilities

• Work with our largest and most strategic clients to help identify quantify and track key performance indicators and SLAs

• Conduct Quarterly Business Review (QBR)

• Track and present weekly operations meeting

• Make product and strategic recommendation(s) to client and internally 

• Support and refinement of company-wide operations

• Build the customer relationship address day-to-day questions

• Resolve escalation issues communicate customer needs internally to influence business priorities

• Proactively troubleshoot private cloud deployments based on OpenStack Kubernetes and other cloud technologies detect and report issues

• Reproduce customer issues in the internal lab confirm bug reports provide detailed information to the development team

• Provide engineering support with product issues escalated by the L1/L2 support teams.

Qualifications :

General 

• Four year college degree preferred

CSM

• 5 years customer success experience

• This role requires a high level of organization exceptional communication skills and an ability to adjust with our fast-paced organization

• General understanding of project management PMP certification or alternate a bonus

Engineering

• Expert Linux system administration and troubleshooting skills

• Expert understanding of networking concepts and protocols

• Expert understanding of OpenStack components

• Ability to read and understand Python Ruby code; good Shell scripting skills

• Good knowledge of virtualization solutions (libvirt KVM VMWare)

• Good knowledge of network and distributed storage solutions (iSCSl Ceph)

• Knowledge of Ubuntu MaaS

• Experience working w/ and maintaining large Python codebases

• Experience w/ Linux HA (corosync pacemaker)

• Experience w/ databases and message brokers (MySQL Galera PostgreSQL RabbitMQ InfluxDB ElasticSearch Cassandra Zookeeper)

• Experience with configuring customizing and extending monitoring tools (Grafana Kibana Nagios Prometheus)

• Experience working configuration management tools (Puppet Chef Salt Ansible Cobbler MCollective

Additional Information :

What does Mirantis offer you

• Work with an established Silicon Valley leader in the cloud infrastructure industry.

• Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.

• Be a part of cutting-edge open-source innovation.

• Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued.

• Professional development and training.

• Attend conferences and working groups.

• Modern bright office centrally located and close to public transportation.

• Customized workstation (macOS Windows).

• Company outings happy hours hackathons and tech talks.

• Receive a competitive compensation package with a strong benefits plan.

is understood that Mirantis Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to 

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