Customer Service Executive
Customer Service Executive
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Job Description
COMPANY OVERVIEW:
Our client a Karachi-based State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI) seeks to appoint an experienced professional for the following role
As a Customer Service Executive you will support customers across voice chat and email channelsresolving queries processing service requests and ensuring a smooth experience with companys wallet and card products.
Key Responsibilities
- Respond to customer inquiries across voice and digital channels following SBP and company guidelines
- Log and resolve service requests and complaints; escalate complex issues as needed
- Meet performance targets for response time resolution and customer satisfaction
- Report suspicious activity or unusual transactions to the team lead
- Ensure accurate consistent information is shared in both Urdu and English
- Adhere to assigned shifts scripts and operational procedures
- Maintain a customer-first mindset and contribute to team performance
Education
- Minimum 16 years of education preferably a Masters degree in Business Administration Marketing or a related field from an HEC recognized institution.
Experience
- Minimum 3-4 years of professional experience preferably in a large national/multinational organization with at least 1-2 years of related functional experience in a similar role at an equivalent position
- Prior experience in digital financial services banking or fintech support roles is a plus
Requirements
- Strong communication and complaint-handling skills in Urdu and English
- Ability to follow scripts and SOPs while delivering empathetic accurate responses
- Familiarity with digital financial products and EMI services is preferred
- Goal-oriented reliable and comfortable working in shift-based environments
Age
The candidate should preferably be not more than 33 years of age as of last date of submission of application.
If you have the required experience and educational qualification to take up the challenging role you are requested to apply by August 24 2025 at
Only shortlisted candidates will be contacted.
Employment Type
Full Time
