Customer Enablement Manager (m/f/d)
Customer Enablement Manager (m/f/d)
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Job Description
Your mission
You help our customers on the path to digitalisation right from the start and lay the foundations for healthy customer relation along the customer lifecycle
You are responsible for the sustainable onboarding of new customers and provide (online) training to ensure that our customers are successful with our solution and that the value is realised in their day-to-day work. This includes project coordination and coordinating with the departments involved
You will also engage customers after onboarding as part of temporary hypercare phase to ensure that they use our solution successfully
You are responsible for a smooth handover to our account management team. At the request of the account management team you will also provide follow-up training for (long-standing) existing customers
As part of your temporary service you will receive relevant product feedback and pass this on to our product management team
You develop best practice scenarios together with the customer success team and communicate these internally and externally
Your profile
You have a degree in economics or completed vocational training in the property sector
You have at least two years of professional experience in customer service ideally in the B2B SaaS environment and have gained in-depth experience in customer success management
You impress with your proactive motivating attitude towards customers and know how to build and develop lasting customer relationships
You have a strong ability to explain technical contexts in simple language and adapt them to industry-related use cases
You are communicative have a strong organisational talent and are able to quickly establish goal-oriented cooperation with various stakeholders
You have a very good command of German (C2) and a good command of English (B2)
Why us
An open-minded and friendly team working with agile methods - as proven by our Kununu Score of 46
Flexible & hybrid working
60 days workation per year in the EU & 2 days social leave
Company events & sports offers
Corporate benefits
Company pension scheme
Childcare allowance
EGYM Wellpass membership discount
Diverse development opportunities
About us
Required Experience:
Manager
Employment Type
Full-Time
