Resident Liaison Officer - 18 month FTC
Resident Liaison Officer - 18 month FTC
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Job Description
About us
We are looking for a passionate Resident Liaison Officer to join our dynamic and driven construction consultancy.
Why Fulkers Bailey Russell
At Fulkers Bailey Russell were not just about delivering projects were a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services champion sustainability and most importantly empower and prioritise our people.
As a proud B Corp were committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. Were big enough to lead complex high-profile projects yet small enough to genuinely support and care for our employees our Fulkers people.
What does the role involve
As a Resident Liaison Officer (RLO) at Fulkers you will be responsible for communicating with and supporting residents whilst driving engagement and maximising the success of our client programmes and projects in London.
Main Responsibilities
- Work alongside the Project Management team to successfully deliver a complex relocation programme so that tight deadlines are achieved whilst minimising disruption to residents
- Under the guidance of the RLO Manager and Senior Resident Liaison Officer regularly record monitor update and report on the key risks affecting the programme and take appropriate actions to mitigate risks and investigate any complaints made by residents
- Collaborate proactively with the contractors resident liaison staff to identify households who are struggling with the demands of the relocation programme and identify solutions with the affected residents
- Report on risks issues and key tasks daily so that all parties understand any implications for the refurbishment programme and can work to avoid delays
- Work with the team to develop implement and regularly review the resident engagement strategy to ensure we maintain strong engagement throughout the programme and ensuring any newly arising challenges or risks can be effectively managed.
- Use a variety of methods of engagement and communication channels to ensure all issues are picked up promptly to avoid confusion misunderstandings and minimise any concerns over the programme.
- Ensure information provided is clear and consistent during all engagement with residents
- Manage a resident contact database to monitor the participation of residents in the engagement process and identify any residents who might not have been involved in the process to date
- Maintain a good understanding of programme plans to ensure that the residents have accurate information and that you provide the link between the contractor/developer on tenant relocation arrangements
- Working between an office and construction sites.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact
Requirements
- Experience of communicating with and maximising engagement with residents
- Management of large-scale decanting programmes
- Planning and organisational skills
- Ability to work flexibly with limited supervision setting your own targets and achieving experience of engaging and consulting with residents
- Communication skills to support interaction through a wide range of sources with a diverse range of customers suppliers and stakeholders
- Implement resident engagement plans to maximise resident engagement.
Benefits
Joining Fulkers means more than just joining a great team its an exciting journey filled with rewarding benefits!
- 33 days holiday (including bank holidays) plus an extra paid day off for your birthday and Christmas shutdown
- Option to buy or carry over up to 5 additional holiday days annually
- Private health cover from day one
- Enhanced maternity paternity and charitable volunteer leave
- Agile working policy
- Annual discretionary bonus and salary review
- Company pension scheme
- Employee Assistance Program
- Cycle-to-work scheme
- Access to a wellbeing app and online learning platform
- Career development chartership support and training opportunities
- Internal recruitment referral bonus scheme
Fulkers Bailey Russell is now a Certified B Corporation meeting high standards of social and environmental performance. Were dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity innovation and better business outcomes and we promote equal employment opportunities to all qualified applicants regardless of race colour religion gender gender identity or expression sexual orientation national origin disability age or veteran status. Join us and be part of a team that values and celebrates diversity.
Required Experience:
Contract
Employment Type
Contract
