About the role Manager or Senior Manager O2C
Manager or Senior Manager O2C is responsible for
- Leading and optimizing the end-to-end Order to Cash process including order management billing collections and cash application.
- Implementation of systems process best practices tech adoptions developing Dashboards & reports.
- Timely revenue reporting & Books closure
Responsibilities
Strategic Leadership:
- Understand business & industry knowledge business systems & controls around O2C Process.
- Design and implement O2C strategies aligned with business goals.
- Lead process improvement initiatives to enhance efficiency and reduce DSO (Days Sales Outstanding).
- Drive automation and digital transformation across O2C functions.
Operational Oversight:
- Oversee order processing invoicing credit management and collections.
- Ensure accurate and timely billing and cash application.
- Monitor and manage customer credit limits and risk exposure.
Team Management:
- Lead and mentor a team of O2C professionals across geographies.
- Set performance goals and conduct regular reviews.
- Foster a culture of accountability and continuous improvement.
Stakeholder Collaboration:
- Work closely with Sales Customer Service Legal and IT to resolve disputes and improve customer experience.
- Partner with internal audit and compliance teams to ensure adherence to financial policies.
Reporting & Analytics:
- Develop and track KPIs related to O2C performance.
- Present insights and reports to senior leadership on receivables collections and cash flow.
- Identify trends and recommend corrective actions.
Qualifications:
- Qualified or Semi Qualified CA or CMA masters degree in finance Accounting or Business Administration.
- 10 to 15 years of experience in finance operations with at least 5 years in O2C leadership roles.
- Strong expertise in ERP systems (Oracle)
- Proven track record in process optimization and team leadership.
- Excellent analytical communication and stakeholder management skills.
Required Experience:
Senior Manager