Bilingual Case Manager III

Catholic Charities St. Josephs Family Center is one of the emergency family housing facilities offering shelter to San Francisco families before transitioning into long-term or supportive housing.

Salary: $ 28.00- $31.08

Location: Onsite 5 days a week

Through Catholic Charities St. Josephs Family Center program families receive three to six months of emergency shelter three meals daily on-site case management counseling and crisis intervention. With assistance from staff families are assessed and referred to relevant addition St. Josephs offers money management and job search support parenting workshops and activity programs geared to assist families in maintaining healthy relationships.

The Bi-Lingual Case Manager provides crisis intervention counseling services and referrals as needed for homeless families with a particular emphasis on immediate needs such as securing income and accessing longer-term shelter transitional or permanent housing. Types of referrals may include physical and mental health services school related services and legal/CPS/Department of Human Services related services.

Provide case management services for up to 10 families and their children.

Services include but are not limited to intake assessments crisis intervention counseling and support services information and referral family budget development issuing of vouchers and coordination of services so the immediate needs of the family are addressed.

Provide ongoing support services by developing and monitoring a case plan with each family.

Maintain continuity of services by coordinating with new and existing service providers.

Assist families in accessing appropriate resources and take appropriate actions relative to pre-vocational training job development/placement housing search and childcare.

Maintain close communication with other family service providers involved with each family.

Participate in related program organization and community meetings as assigned.

Maintain proper client and program documentation.

Work in collaboration with case management team members and Clinical Services Coordinator in the design

JOB TITLE: Bi-Lingual Case Manager

PROGRAM /

DEPT: St. Josephs Family Center FLSA STATUS: Non-Exempt

REPORTS

TO: Program Director/Site Manager SUPERVISOR OR MANAGER: No

NON-UNION

or UNION: Union UNION CLASSIFICATION: PL4 UNION TITLE: Case Manager II

CREATED

DATE: 08/16/2017 REVISED DATE: 01/30/2024 REVIEWED DATE: 01/30/2024

and implementation of program operations and policies.

Represent the program and organization at outside meetings as needed.

Other duties as assigned.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelors Degree in Social Work or a related field and a minimum of two years of case management-related experience.

Experience working with families in crisis

Strong coordination skills

Knowledge of community resources for families transitioning from homelessness

Strong knowledge of substance abuse and mental health issues and treatment models

Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.

Excellent written and verbal communication skills.

Ability to prioritize tasks with strong organizational skills

Knowledge of San Francisco County work and training resources and job market.

Ability to design systems and processes to track data and monitor progress

Knowledge of sanitation standards and HIV/AIDS Universal Precaution

Knowledge Skills & Abilities:

Proficient knowledge of Microsoft Office Products and internet knowledge of networking concepts would be a plus

Ability to speak Spanish required

Ability to speak Cantonese or Mandarin desired

Knowledge of mandatory reporting requirements for people working with children

Knowledge of issues facing homeless families

Must be able to read and write English

Ability to drive 6 passenger van valid Drivers License and clean DMV record required

Achievement oriented

Teamwork and cooperation

Client centered

Organizational awareness

Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required TB Screening Negative Tuberculosis Test: Required First Aid Certificate: Choose an item. COVID-19 Proof of Vaccination: Required

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Able to sit and/or stand for long periods of time including sitting on the floor

Typing/data entry

Hearing is required for answering phones and responding to client request

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shelter for families who are homeless

Working environment is the clients living environment

Many children and constant noise

Very old building not designed for office space but accommodations have been made and are seriously considered to make the environment appropriate for work

Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA) Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services programs or activities. Furthermore Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Required Experience:

Manager