Account Manager Customer Success Manager Belgium
Account Manager Customer Success Manager Belgium
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Job Description
About
Swan is Europes embedded banking specialist. We empower software companies to embed banking features like accounts cards and payments directly into their products under their own processes over 1.5 billion in monthly transactions for more than 150 companieslike Pennylane Indy Agicap Libeo and Lucca. Founded in 2019 the company has received growth capital from leading investors such as Lakestar Accel Creandum Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution regulated by the French banking authority (ACPR).
Our mission
Banking belongs in business software
Many software companies already serve small businesses incredibly well: helping them send invoices run payroll manage inventory and more. Theyre on a mission to become the central hub for managing every aspect of business life.
But when it comes to financial workflows theres still a gap. Too many critical tasks like managing cash flow tracking payments or reconciling accounts happen outside the software across spreadsheets email threads banking portals.
Its a missed opportunity. Business software shouldnt just record financial activity it should run it.
To learn more about us: About Swan ; Our story.
Job description
Swan is seeking to an Account Manager / Customer Success Manager to represent Swan in Belgium be responsible for our existing customers and deliver planned revenue.
This role will focus on managing strategic accounts and collaborating with internal teams to onboard partners effectively. As Swans presence grows in Belgium your responsibilities will evolve to emphasize nurturing existing relationships and serving as the companys regional representative at events and in the media. Additionally you will collaborate with our Belgian MLRO to maintain a strong relationship with the National Bank of Belgium ensuring compliance with regulations while fostering continued growth.
This hybrid role requires you to be both a thought leader and hands-on contributor in Belgium. As such you will also manage our portfolio of customers in Belgium and be accountable for their revenue growth.
We are looking for a strategic thinker with strong business acumen who excels in identifying and capitalizing on entrepreneurial revenue opportunities. The ideal candidate should be curious eager to learn and possess a solid understanding of technical and compliance concepts. They will leverage their consultative sales skills to understand partner and end-customer needs and position solutions for Swans long-term success in Belgium. As a collaborative team player they will work closely with our product and compliance teams to integrate critical prospect and partner requirements into our roadmap and streamline our onboarding processes.
While were expanding across Europe with local presence in multiple countries our headquarters is in Paris. Regular visits to Paris and Amsterdam will be required especially during your initial period.
Your mission
Ensure Swans success in Belgium by developing a deep understanding of the market and by being our spokesperson in front of prospects customers or third-parties.
Drive planned revenue growth in the country by ensuring customer success and leveraging automation to deliver higher levels of service.
Your responsibilities
Management and development of existing customers (80%)
- Manage our portfolio of customers in Belgium and be accountable for their revenue growth.
- Track revenue vs planned budget and identify opportunity and challenges ensure continuous revenue generation by effectively tracking and streamlining revenue processes
- Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies drive partner engagement with standardized monthly reporting and product marketing
- Effectively work cross-functionally across the organization to shape Swans solutions to meet customer needs
- Work closely with Benelux sales teams on account expansion opportunities with existing customers
- Coordinating with the product development team to convey customer requirements and feedback
- Monitor and manage partner satisfaction through Health Score CSAT and other metrics
Country Lead (20%)
- Be the voice and face of Swan for the region (at events and in the press)
- Attend industry events to meet new prospects and spot new opportunities for Swan
- Be the internal and external point of contact for our marketing and PR activities in Belgium
- Build Swans offer to tackle new verticals and find our Product Market Fit
- In collaboration with our local AMLRO be in charge of relationships with local regulators to make sure Swan correctly meets its requirements
- Have a hands-on attitudethis will be your market and its your job to make it successful!
Curious about your future team
Within our Strategic Account Management team you will part of our Operations department and work closely with Account Executives Integration specialists and Support to ensure our the success and growth of our partners.
Preferred experience
Youre a great match if:
- 2/3 years of experience in an Account Manager or Customer Success Manager position in a start-up/scale-up fintech another fast-paced work environment or in a consulting firm.
- You are passionate about partner success and building long-term relationships.
- You are data-driven and highly analytical.
- You believe automation is key to delivering scalable and efficient partner success.
- You have a strong interest in startups and emerging technology businesses.
- You can understand and articulate technical concepts translating them into business- or industry-relevant language.
- You are fluent in Dutch and/or French with professional proficiency in English.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other and we leave our egos at the door.
Its okay if you dont tick all the boxes dont let imposter syndrome prevent you from applying!
Swan is committed to providing a caring work environment for all employees regardless of age sex disability sexual orientation race religion or belief.
When it comes to recruitment were interested in your work experience skills and overall personality. Because diversity makes the workplace stronger and is necessary for Swans success we are intensifying efforts to incorporate concrete actions to help us improve in this area.
About Swan
Perks of being a Swanee:
- An opportunity to shape and grow a new market for Swan
- Holidays: 27 days of paid leave.
- Hybrid remote policy
- Offsite: Once a year we gather to reconnect deep-dive into big topics and relax.
- This isnt a perk it should be the rule but diversity and inclusion are important at Swan. Were working hard to get better every day.
Our values:
Swans core values guide our actions daily. Individually they may seem obvious but together they form a unique culture.
Simplicity: Leonardo Da Vinci said: simplicity is the ultimate sophistication. If somethings convoluted or confusing we work extra hard to break it down. - Making complex things simple is what we do.
Long Term: We always play the long game whether its to support our partners in their growth journey or make tangible commitments to climate action.
Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners expectations whatever it takes.
Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions it means caring about greater issues that affect our planet.
You can find out more about our culture.
Recruitment process
- A 30-minute video call with our Talent Acquisition Manager to get to know you understand your career expectations and answer your questions.
- An interview with our Team Lead
- A Business case
- An interview with our Head of Strategic Account Management
- A last interview with a member of the Executive Committee
Employment Type
Full Time
