IT Support Analyst
IT Support Analyst
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1 Vacancy
Job Description
Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to co-innovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
Position Overview:
We are looking for a dependable and customer-focused IT Support Analyst to join our team. This role will be the first point of contact for employees needing assistance with computers accounts or software. The ideal candidate enjoys problem-solving is patient and clear when helping others and is eager to learn new skills. You will receive guidance from experienced team members and have opportunities to grow into more advanced responsibilities over time.
Key Responsibilities:
End-User Support
Serve as the first contact for employees needing help in person over the phone or via email/tickets.
Assist with common issues such as password resets account access and basic troubleshooting for computers printers and other devices.
Microsoft Office & Collaboration Tools
Support employees with Microsoft Office applications (Outlook Teams Word Excel etc.).
Help with simple tasks like sharing files setting up meetings and fixing basic email or calendar issues.
Account and Access Management
Set up accounts for new employees and remove access for departing employees.
Ensure team members have the correct permissions for their work.
Device and Equipment Support
Help set up and connect laptops desktops and mobile devices.
Ensure equipment is ready for use and functioning properly.
Request Tracking and Follow-Up
Monitor incoming support requests and ensure timely resolution.
Identify repeat issues and share feedback for improvements.
Documentation and Knowledge Sharing
Keep records of common issues and how they were resolved.
Share tips with employees to help them work more effectively.
Education
- Bachelor Degree from an accredited institution in MIS or applicable discipline
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.
Applicants for employment for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Yokogawa.
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
Are you being referred to one of our roles If so ask your connection at Yokogawa
about our Employee Referral process!
Required Experience:
IC
Employment Type
Full-Time
