Customer Service Agent: Consultations and pre-sales (German Speaking) (Remote)

ENVIRONMENT:

Our client is committed to enhancing quality of life and independence at every stage of life. With five distinct brands they have maintained a strong leadership position in their industry for several decades. Operating as part of this international group the South African team plays a key role by providing professional consultation services to interested parties in the German market supporting the delivery of innovative and life-improving mobility solutions. They are currently recruiting for a German Speaking Customer Service Agent (Consultations and Pre-Sales) with proven experience in outbound sales calling and a strong background in delivering telephonic consultations to interested individuals.

DUTIES:

• No Cold Calling You receive inquiries from interested parties consult them on company products over the phone and lay the foundation for the groups success with every contact.
• Consultation As an experienced consultant you will determine the needs of the companys interested parties and work with them to develop the optimal solution from their brand portfolio. You will provide advice regarding their various providers products installation options and price segments.
• Scheduling Your goal is to facilitate an on-site appointment for one of the field service agents.
• Support You take on projects and special tasks independently and thus provide important support for your manager and your team.
• Quality Control You manage your inquiries independently and ensure that no contact is lost through targeted follow-ups.
• Professionalization Through constant self-reflection and active participation in coaching you can optimize your professional advice in order to work sustainably on your appointment quota.

REQUIREMENTS:

• You have previous in outbound sales calling and are familiar with providing telephonic consultations to interested parties.
• Lead processing side-by-side coaching and B2C are not just phrases for you but the foundations on which you build your success.
• MS Office and working with an ERP (Enterprise Resourcing System) are part of your everyday life. Ideally you have already worked with both.

ATTRIBUTES:

• You have strong communication and expression skills in German both spoken and written.
• You have an independent sales and service-oriented way of working with a high level of commitment.
• Empathy a positive attitude and the drive to achieve goals together as a team round off your personal profile.

While we would really like to respond to every application should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here (Insert job url)

OR e-mail a Word copy of your CV to and mention the reference number of the job.