Client Onboarding Consultant
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Customer Service
Job Summary
As Client Onboarding Consultant you will execute and manage the set up of clients users products and payers based off contract SOW and STI. You will be accountable for the entire client set up collection of required documentation clear documentation of status of process meeting the expected timeline without delaying implementation and ongoing client success raising any concerns with scope and deliverables to management. You will report to our Client Onboarding Supervisor.
You will:
- Review and verify the accuracy of all required documents and work with clients and our teams to perform all required tasks for Onboarding clients and a successful implementation
- Conduct Onboarding client meetings prepare and distribute agenda meeting minutes and documentation collection to clients
- Collect relevant client information to set up client accounts
- Participate in all required meetings (internal and external) to support the Onboarding of a client
- Maintain and share the status of assigned Client Onboarding tasks and update all required applications
- Document obtain approvals and track all changes affecting client Onboarding and communicate changes and events to concerned parties
- Promote any issues/concerns relating to assigned Client Onboarding to Leadership for guidance and direction
- Develop healthy relationships build trust and transparency and promote loyalty with clients and other teams
- Maintain and sustain performance expectations
- Help with other assigned responsibilities as requested by Leadership
Qualifications :
- Bachelors degree or equivalent experience
- Healthcare Revenue Cycle Experience is preferred
- Proficiency with OneNote Excel and Teams
- Salesforce experience
- Basic knowledge of project management methodology and software tools of computer systems processes and PC desktop applications of business unit products and operations and of legislation and regulations affecting business unit industry
- Limited Travel required
- You will work Central Time Zone schedule (This is a REMOTE role that can be located anywhere in the US)
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including paid volunteer time off paid vacation paid sick time and 12 paid holidays
- Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-REMOTE This is a remote position.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
