Senior UX Content Strategist (REMOTE)

Experian Consumer Services (ECS) is hiring a Senior UX Content Strategist to join our Customer Experience team. You will collaborate with a cross-functional product team to create experiences that delight customers and achieve our goals.

You will work with product designers UX researchers product managers engineers and partners to plan and implement the creation of direct-to-consumer financial products that are clear reasonable and effective. You should also be able to envision and implement complete user journeys contributing content for emails push notifications marketing customer support chatbot and other complementary channels.

Beyond individual team projects you will also help define develop and document tools and processes that have strategic benefit across the organization such as internal style guides generative AI tools content management systems and messaging playbooks.

You will report to the Manager Content Strategy UX Writing.

Responsibilities:

• Collaborate with product designers to co-design experiences ensuring content is effective scalable and compliant while reflecting best practices and accounting for our requirements.
• You put usability and accessibility at the forefront of your work with an ability to spot and offer solutions to most issues.
• Master our internal style guide apply it and escalate when guidance is unclear incomplete or at odds with other project requirements.
• Take ownership of content deliverables ensuring understanding of UX principles business objectives and project constraints while collaborating with different teams.
• Create performance-driven content that helps users accomplish their tasks using data and research insights to iterate and improve experiences.
• Be a mentor and resource for other content designers promoting collaboration sharing knowledge and raising the quality of UX content.
• Influence content best practices contribute to content system improvements and lead projects that enhance the role of content across Experian.

Qualifications :

• Bachelors degree in UX design communications marketing or similar field from an accredited four-year university or equivalent experience certification or associates degree accepted with the ability to fulfill job requirements.
• 48 years of experience in content strategy or UX writing for digital product design.
• An impressive portfolio showcasing professional UX writing and content strategy work displaying your approach to strategic decision-making.
• Experience translating internal style guidance UX best practices our needs user insights legal and compliance requirements and other factors into clean efficient content.
• Experience collaborating productively with product designers UX researchers and product managers in an Agile environment.
• Connect with your supervisor to seek opportunities for feedback and mentorship.
• Experience navigating multiple rounds or complex feedback from partners knowing how and when defend content choices.
• Experience collaborating with UX researchers to incorporate user insights into content strategy ensuring data-informed decision-making in content development.
• High degree of comfort with Figma or equivalent UX design software.
• Experience with LLMs and generative AI with an ability to create prompts that can improve your workflow.

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

  Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

  #LI-Remote

  This is a remote position.

  
  

  Remote Work :

  Yes

  
  

  Employment Type :

  Full-time